starlight_help/src/content/docs/zulip-cloud-billing.mdx
import {Steps, TabItem, Tabs} from "@astrojs/starlight/components";
import FlattenedSteps from "../../components/FlattenedSteps.astro"; import NavigationSteps from "../../components/NavigationSteps.astro"; import ZulipTip from "../../components/ZulipTip.astro"; import AutomaticBilling from "../include/_AutomaticBilling.mdx"; import ConfigureWhoCanManagePlans from "../include/_ConfigureWhoCanManagePlans.mdx"; import InternationalWireTransfers from "../include/_InternationalWireTransfers.mdx"; import ManageBillingIntro from "../include/_ManageBillingIntro.mdx"; import ManualAddLicenseInstructions from "../include/_ManualAddLicenseInstructions.mdx"; import PayByInvoiceSteps from "../include/_PayByInvoiceSteps.mdx"; import PayByInvoiceWarning from "../include/_PayByInvoiceWarning.mdx"; import PaymentOptions from "../include/_PaymentOptions.mdx"; import PlanUpgradeSteps from "../include/_PlanUpgradeSteps.mdx";
import GearIcon from "~icons/zulip-icon/gear";
This page answers some frequently asked questions about Zulip Cloud plans and pricing. If you have any other questions, please don't hesitate to reach out at [email protected].
1. On the page listing Zulip Cloud plans, click the button at the bottom
of the plan you would like to purchase.
<PlanUpgradeSteps />
</FlattenedSteps>
<FlattenedSteps>
<NavigationSteps target="relative/gear-billing/plans" />
1. On the page listing Zulip Cloud plans, click the button at the bottom
of the plan you would like to purchase.
<PayByInvoiceSteps />
</FlattenedSteps>
If you cancel your plan, your organization will be downgraded to Zulip Cloud Free at the end of the current billing period.
<Tabs> <TabItem label="Desktop/Web"> <FlattenedSteps> <NavigationSteps target="relative/gear-billing/billing" /> 1. At the bottom of the page, click **Cancel plan**.
1. Click **Downgrade** to confirm.
</FlattenedSteps>
Zulip sponsors free plans for over 1000 worthy organizations. The following types of organizations are generally eligible for a free Zulip Cloud Standard plan.
The following types of organizations are generally eligible for significant discounts on Zulip Cloud Standard.
If there are any circumstances that make regular pricing unaffordable for your organization, contact [email protected] to discuss your situation.
Educators using Zulip with students are eligible for discounted education pricing. Other educational uses (e.g., by teaching staff or university IT) may qualify for a non-profit discount instead.
<ZulipTip> Organizations operated by individual educators (for example, a professor teaching one or more classes) usually find that the [Zulip Cloud Free plan](https://zulip.com/plans/#cloud) suits their needs. </ZulipTip>Non-profit educational pricing applies to online purchases with no additional legal agreements, for use at registered non-profit institutions (e.g., colleges and universities).
To arrange discounted pricing for your organization, please apply for sponosorship. Contact [email protected] with any questions.
Submit a sponsorship request to apply for a free or discounted Zulip Cloud Standard plan. If you do not have a Zulip organization yet, contact [email protected] to inquire about sponsorship eligibility.
<Tabs> <TabItem label="Request sponsorship"> <Steps> 1. Click on the **gear** (<GearIcon />) icon in the upper right corner of the web or desktop app. 1. Click the **Request sponsorship** link at the top of the gear menu. 1. Fill out the requested information, and click **Submit**. </Steps><ZulipTip>
If you don't see the **Request sponsorship** link in the gear menu,
update your [organization type](/help/organization-type) to one of
the eligible types of organizations [listed
above](#free-and-discounted-zulip-cloud-standard) that best fits
your organization.
</ZulipTip>
<ZulipTip>
If you don't see the **Request education pricing** link in the gear menu,
update your [organization type](/help/organization-type) to either
**Education (non-profit)** or **Education (for-profit)**.
</ZulipTip>
Only the most recent 10,000 messages can be viewed and searched on the Zulip Cloud Free plan. Older messages are still stored and will become available again if the organization is upgraded to Zulip Cloud Standard.
No. As discussed in this blog post, a time-based limit to message history is simply a bad model for a collaboration tool.
With manual license management, you choose and pay for a fixed number of licenses, which limits the number of users in your organization.
<ManualAddLicenseInstructions />
</FlattenedSteps>
Users can be deactivated any time. Deactivating a user frees up their license for reuse.
For an organization with N other users, 5*N guest users are included at no extra charge. After that, you will need to purchase an extra license for every 5 additional guest users.