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Restrict direct messages

starlight_help/src/content/docs/restrict-direct-messages.mdx

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import FlattenedSteps from "../../components/FlattenedSteps.astro"; import NavigationSteps from "../../components/NavigationSteps.astro"; import ZulipTip from "../../components/ZulipTip.astro"; import AdminOnly from "../include/_AdminOnly.mdx"; import SaveChanges from "../include/_SaveChanges.mdx";

<AdminOnly />

Organization administrators can configure two types of permissions for direct messages:

  • Who can authorize a direct message conversation. To send a DM, the recipients must include at least one user who can authorize the conversation (the sender or someone else).
  • Who can start a direct message conversation.

These permissions can be granted to any combination of roles, groups, and individual users. They are designed so that users can always respond to a direct message they've received (unless organization permissions change). They also provide a lot of flexibility for managing DMs in your organization. For example, you can:

  • Prevent 1:1 DMs between guest users.
  • Allow members to respond to DMs from an admin or moderator, but not to start DM conversations.
  • Disable direct messages altogether.

Regardless of how these settings are configured, users can always send direct messages to bots and to themselves.

<ZulipTip> When restricting direct messages, consider also [restricting who can create private channels](/help/configure-who-can-create-channels). </ZulipTip>

Configure who can authorize a direct message conversation

<FlattenedSteps> <NavigationSteps target="settings/organization-permissions" />
  1. Under Direct message permissions, configure Who can authorize a direct message conversation.
<SaveChanges /> </FlattenedSteps>

Configure who can start a direct message conversation

<FlattenedSteps> <NavigationSteps target="settings/organization-permissions" />
  1. Under Direct message permissions, configure Who can start a direct message conversation.
<SaveChanges /> </FlattenedSteps>

Disable direct messages

<FlattenedSteps> <NavigationSteps target="settings/organization-permissions" />
  1. Under Direct message permissions, remove any configured roles, groups and individual users from Who can authorize a direct message conversation.
<SaveChanges /> </FlattenedSteps>