ZITADEL Support

<Callout> We describe our [support services](/legal/service-description/support-services) and information required in more detail in our legal section. Beware that not all features may be supported by your subscription and consult the [support states](https://help.zitadel.com/zitadel-support-states). </Callout>

General

We always recommend first having a look at our documentation, discord chat and GitHub repository. You can also ask our AI assistant for help before contacting Support.

Support Request

Create a new support request with the following information:

• Subject
• Detailed description
• Attachments (Optional)
• Ticket Priority
• Ticket Category
• Hosting
• Affected Instance (Only for cloud instances)
• Database Version (Only for self-hosted instances)

After submitting the form, you will receive a confirmation email, and our team will be in touch with you shortly.