Support & Contact

<Info> Machine-readable version for agents: [`/support.md`](https://worldmonitor.app/support.md) </Info>

Channels

Concern	Channel
General support, account or billing issues	[email protected]
Enterprise, sales, custom quotas	[email protected]
Bug reports & feature requests	GitHub issues (public, open source)
Community & quick questions	Discord
Service status & incidents	status.worldmonitor.app — email subscription available
Security vulnerabilities	See security.txt

The in-app contact form on /pro (POST /api/leads/v1/submit-contact) is Turnstile-protected and intended for humans in a browser; agents should use email instead.

Response expectations

• Free / Pro / API — best-effort support via email, GitHub, and Discord. No formal SLA.
• Pro Business — priority support on the same channels. No formal SLA.
• Enterprise — dedicated support with committed response times, agreed per contract.

When writing about an API issue, include your key prefix (never the full key), the endpoint, and any request IDs or X-RateLimit-* header values you received.

Before you write in

• Is it an outage? Check status.worldmonitor.app and the public health probe GET /api/health?compact=1.
• Find, create, or replace a wm_ key — follow Find or replace your license / API key. Full keys are shown only once and cannot be recovered; revoke a lost key and create a replacement.
• Key rotation / limit increases — Authentication & Usage, Rate Limits, or email support.
• Billing self-serve — invoices, cancel, and renew live in the customer portal at worldmonitor.app/pro.

Related

• Plans & Pricing
• Accounts & Sign-up