docs/troubleshooting/mac.mdx
Make sure you're using the latest MacOS update.
If the app doesn't work, try deleting all its files and folders:
1. Open Finder → Click Go in the menu bar → Select Go to Folder from the drop-down menu → In the window that appears, type ~/Library/ and press Enter.
2. Here, in the Library folder, find and remove all files which contain upscayl.
3. Here's a list of files and folders you can safely delete:
<Note>
Please do not delete the folders that do not have upscayl in their name
</Note>
- ~/Library/Application Support/Upscayl
- ~/Library/Saved Application State/org.upscayl.Upscayl.savedState/
- ~/Library/Group Containers/W2T4W74X87.org.upscayl.Upscayl
- ~/Library/Containers/Upscayl and other folders there that have upscayl in their name.
- ~/Library/Preferences/org.upscayl.Upscayl.plist/
- ~/Library/Preferences/org.upscayl.Upscayl.helper.plist/