I Don't See Emails on Records

Common Reasons

1. Initial Sync Still in Progress

Email sync takes time, especially for large mailboxes. Twenty imports emails at approximately 400 messages per minute (limited by Gmail API rate limiting).

• Calendar sync: Completes in minutes
• Email sync: Depends on mailbox size (e.g., 10,000 emails ≈ 25 minutes, 50,000 emails ≈ 2 hours)

Solution: Wait for the initial import to complete. You can estimate timing based on your mailbox size.

2. Contact Doesn't Exist in Twenty

Emails only appear on existing People records. If the contact wasn't created yet:

• Enable Contact Auto-Creation in your mailbox settings
• Or manually create the Person record first

Solution: Go to Settings → Accounts, select your mailbox, and enable contact auto-creation.

3. Internal Emails Are Excluded

Emails between colleagues (same email domain) are never synced to maintain privacy.

Solution: This is expected behavior. Only external emails are synced.

4. Email Is from a Group or Distribution List

Group emails and distribution lists are excluded from sync.

Solution: This is expected behavior.

5. Folder Not Selected for Sync

If you're using the Message Folder feature, some folders might be excluded.

Solution: Go to Settings → Accounts, select your mailbox, and check folder sync settings.

6. Wrong Email Address on Record

The Person record might have a different email address than the one used in the email.

Solution: Add the correct email address to the Person record.

Still Not Working?

1. Try disconnecting and reconnecting your mailbox
2. Contact support if issues persist