Connect Several Mailboxes per User

Overview

Twenty supports unlimited email accounts per user. This is useful if you manage multiple inboxes, such as:

• Personal work email + shared team inbox
• Multiple client-facing email addresses
• Different email accounts for different roles

How to Add Multiple Mailboxes

1. Go to Settings → Accounts
2. Click Add account
3. Connect your additional Google or Microsoft account
4. Configure sync settings for this mailbox
5. Repeat for each mailbox you want to connect

Managing Multiple Accounts

Each connected mailbox has its own settings:

• Email visibility: Choose what teammates can see
• Contact auto-creation: Enable/disable per mailbox
• Folder selection: Choose which folders to sync

How Emails Appear

Emails from all your connected mailboxes are synced to Twenty and appear on:

• People records: Based on the contact's email address
• Company records: Based on the email domain
• Opportunities: Based on the linked company

<Note>Each email shows which mailbox it was sent from/received to, so you can track which account was used for each communication.</Note>

Important Notes

<Warning>Only true mailboxes can be connected. Email aliases that forward to another mailbox cannot be connected separately—they'll sync through the main mailbox.</Warning>