Zendesk

ToolJet can connect to Zendesk APIs to read and write data using OAuth 2.0, which helps us to limit an application's access to a user's account.

• Connection
• Querying Zendesk

Connection

ToolJet connects to your Zendesk app using :

• Zendesk Sub-domain
• Client ID
• Client Secret

Authorization Scopes

You can create a Zendesk data source with one of either of the two permission scopes :

1. Read Only
2. Read and Write

:::info You must first be a verified user to make Zendesk API requests. This is configured in the Admin Center interface in Apps and integrations > APIs > Zendesk APIs. For more information, see Security and Authentication in the Zendesk Support API reference or check out Zendesk's docs. :::

To connect Zendesk datasource to your ToolJet application, go to the data source manager on the left-sidebar and click on the + button. Select Zendesk from the list of available datasources, provide the credentials and click Connect to Zendesk and authenticate via OAuth. And click Save to save the datasource.

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Querying Zendesk

1. List Tickets
2. List requested Tickets
3. Show a Ticket
4. Update a Ticket
5. List Users
6. Get Profile
7. Search query

List Tickets

Lists all the tickets in your Zendesk account.

List requested Tickets

Lists all the tickets requested by the user.

Fields	description
User ID	The id of the user

Show Tickets

Gets a ticket's properties with the given ID, though not the ticket comments.

Fields	description
Ticket ID	The id of the ticket

Update Tickets

Updates a ticket's properties with the given ID.

Fields	description
Ticket ID	The id of the ticket
Body	The properties and values to update. Example: {{({ "ticket": {"status": "solved"} })}}

List Users

Lists all the users in your Zendesk account.

Get Profile

Gets a user's profile with the given ID.

Fields	description
User ID	The id of the user

Search Query

The Search Query uses Zendesk's Search API to return tickets, users, and organizations with defined filters. Common filters include:

• type:ticket
• type:user
• type:organization
• type:ticket organization:12345 status:open

Fields	description
Query	The search query