Cancelling Orders

There may be times when you need to cancel an order, whether to accommodate a customer request, flag a fraudulent transaction, or resolve issues with inventory or payments.

Spree allows you to cancel orders directly from the admin dashboard in just a few steps.

How to Cancel an Order

Navigate to the Orders tab of the admin dashboard.

Find and click on the order you want to cancel to open its detail page.

In the top-right corner, click the three-dot menu, then select Cancel Order from the dropdown.

Once confirmed, the order will be cancelled and its status will be updated automatically.

<Warning> Cancelling an order is irreversible. </Warning>

What Happens After Cancellation

Order Status

• The order’s shipment state will be updated to Cancelled.
• The payment state may also change to Void or Refunded, depending on whether payment has already been captured.

Payment Refunds

Refunds are not always automatic. Whether the payment is refunded depends on:

• Your payment service provider (PSP)
• The payment method used
• Whether the payment had already been captured

If the payment state does not change to Refunded, you'll need to issue a refund manually.

Learn more about refunds and returns here:

• <u>Refunding Orders</u>
• <u>Returns Processing</u>