Issue Store Credits - Spree

Store credits allow you to add funds directly to a customer’s account. Unlike gift cards, store credits are tied to a specific customer and cannot be transferred. They are commonly used for refunds, compensation, or loyalty rewards.

In more advanced use cases, store credits can serve as the primary payment method - particularly in B2B scenarios where customers operate on prepaid balances or agreed credit thresholds that they draw from over time.

How to Issue Store Credits

To issue store credits, navigate to Customers in the admin dashboard.

Find and click on the customer to open their profile page.

You can issue store credit in two ways:

Click the three-dot menu in the top right corner and select Add Store Credit
Or click Add Store Credit directly from the analytics section at the top of the customer profile

Clicking on either of these will redirect you to the store credit creation form.

Configure the Store Credit

Complete the following fields:

Amount - The value of the store credit
Currency - Select the currency (if your store supports multiple currencies)
Memo - Optional internal note explaining the reason for issuing the credit

Click Create to assign the credit. The balance will immediately be available to the customer and visible in the Store Credits section of the customer profile.

Edit Store Credits

To edit a store credit assignment:

Navigate to the customer profile
Scroll to the Store Credits section
Click on a store credit assignment to be redirected to that credit’s form
Click Edit in the Details section
Modify the store credit assignment as necessary and click Update

Delete Store Credits

To remove a store credit:

Navigate to the customer profile
Scroll to the Store Credits section
Click on a store credit assignment to be redirected to that credit’s form
Click the three-dot menu in the top-right corner
Click Delete from the menu

<Note>Deleting store credit will permanently remove the assigned balance from the customer’s account.</Note>