Troubleshooting

General troubleshooting

For general troubleshooting, see:

• [Create a support package]({{<relref "/operate/rs/7.22/installing-upgrading/creating-support-package">}}) to gather information about the cluster, nodes, and databases to help debug issues

• [Logging]({{<relref "/operate/rs/7.22/clusters/logging">}})

• [rladmin status]({{<relref "/operate/rs/7.22/references/cli-utilities/rladmin/status">}}) command, which displays the current status of nodes, databases, database endpoints, and shards on the cluster

• [rlcheck]({{<relref "/operate/rs/7.22/references/cli-utilities/rlcheck">}}) utility, which runs various tests to check node health and reports any discovered issues

• [Troubleshooting pocket guide]({{<relref "/operate/rs/7.22/databases/connect/troubleshooting-guide">}})

Troubleshooting by topic

For troubleshooting specific issues, see:

• [Database connectivity troubleshooting]({{<relref "/operate/rs/7.22/databases/connect/troubleshooting-guide#troubleshoot-connectivity">}})

• [Latency troubleshooting]({{<relref "/operate/rs/7.22/databases/connect/troubleshooting-guide#troubleshoot-latency">}})

• [Replica Of repeatedly fails]({{<relref "/operate/rs/7.22/databases/import-export/replica-of/replicaof-repeatedly-fails">}})

• CRDT [INFO]({{<relref "/operate/rs/7.22/databases/active-active/develop/develop-for-aa#info">}}) for troubleshooting Active-Active databases

Knowledge base

The Redis Software knowledge base provides additional guides and troubleshooting resources.

• Tools for Identifying Failures in Clusters

• Troubleshooting TLS Failures

• Troubleshooting TLS Connection Failures Caused by Certificate Expiration

• Diagnosing and Resolving Endpoint Flapping in Redis Software

• See Troubleshooting Redis Software for more troubleshooting guides.

Contact support

If initial troubleshooting doesn't resolve the issue, you can contact support for additional help.