Collect Logs

The Redis Enterprise cluster (REC) log collector script (log_collector.py) creates and fills a directory with the relevant logs for your environment. These logs will help the support team with troubleshooting.

As of version 6.2.18-3, the log collector tool has two modes:

• restricted collects only resources and logs created by the operator and Redis Enterprise deployments
  • This is the default for versions 6.2.18-3 and later
• all collects everything from your environment
  • This is the default mode for versions 6.2.12-1 and earlier

{{<note>}} This script requires Python 3.6 or later. {{</note>}}

1. Download the latest log_collector.py file.

2. Have a K8s administrator run the script on the system that runs your kubectl or oc commands.

   • Pass -n parameter to run on a different namespace than the one you are currently on
   • Pass -m parameter to change the log collector mode (all or restricted)
   • Run with -h to see more options
   bashCopy

   python log_collector.py 
   

   {{< note >}} If you get an error because the yaml module is not found, install the pyYAML module with pip install pyyaml. {{< /note >}}

3. Upload the resulting tar.gz file containing all the logs to Redis Support.