Collect Logs

The Redis Enterprise cluster (REC) log collector script (log_collector.py) creates and fills a directory with the relevant logs for your environment. These logs will help the support team with troubleshooting.

The log collector tool has two modes:

restricted collects only resources and logs created by the operator and Redis Enterprise deployments
all collects everything from your environment

{{<note>}} This script requires Python 3.6 or later. {{</note>}}

Prerequisites

Before running the log collector, ensure you have the appropriate RBAC permissions configured. See [Log collector RBAC examples]({{< relref "/operate/kubernetes/7.22/reference/yaml/log-collector-rbac" >}}) for detailed RBAC configuration instructions.

Download the latest log_collector.py file.
Ensure your kubectl or oc CLI is configured to access the Kubernetes cluster you want to collect logs from.
Have a K8s administrator run the script on the system that runs your kubectl or oc commands.
bash
```
python log_collector.py
```

Options

You can run log_collector.py with the following options:

Option	Description
`-n`, `--namespace`	Sets the namespace(s) to collect from. Can be set to a single namespace, or multiple namespaces (comma-separated). When left empty, will use the current context's namespace from kubeconfig.
`-o`, `--output_dir`	Sets the output directory. Defaults to current working directory.
`-a`, `--logs_from_all_pods`	Collect logs from all pods in the selected namespace(s), and otherwise collect only from the operator and pods run by the operator.
`-t`, `--timeout`	Time to wait for external commands to finish execution (Linux only). Defaults to 180s. Specify 0 to disable timeout.
`--k8s_cli`	The K8s cli client to use (kubectl/oc/auto-detect). Defaults to auto-detect (chooses between 'kubectl' and 'oc'). Full paths can also be used.
`-m`, `--mode`	Controls which resources are collected. In 'restricted' mode, only resources associated with the operator and have the label 'app=redis-enterprise' are collected. In 'all' mode, all resources are collected. Defaults to 'restricted' mode.
`--collect_istio`	Collect data from istio-system namespace to debug potential problems related to istio ingress method.
`--collect_empty_files`	Collect empty log files for missing resources.
`--helm_release_name`	Collect resources related to the given Helm release name.
`--collect_rbac_resources`	Temporary development flag. Collect all role based access control related custom resources.
`-h`, `--help`	Show help message and exit.

{{< note >}} If you get an error because the yaml module is not found, install the pyYAML module with pip install pyyaml. {{< /note >}}

Upload the resulting tar.gz file containing all the logs to Redis Support.