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Support

doc/self-hosters/support.md

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Puter Support Levels for Repository Updates

This document describes issues requiring repository changes; which issues will be fixed by Puter's core team, and which ones will be fixed if the community makes a contribution.

This document is not "law". It is provided only as a helpful guide on what to expect.

Level Glossary

NameDescription
CoreCore developers will fix this
CommunityWe will accept contributions to fix this
MixedCore developers will fix this if it's currently a priority

Issues and their Levels

IssuePriority
Security vulnerabilityCore
Breaking change to SDK or APICore
Bug in service in CoreModuleCore
Bug in a built-in appCore
Login/init failure in Docker on release branchCore
Login/init failure in Linux or OSXCore
Login/init failure in Docker on main branchMixed
Login/init failure with specific configurationMixed
Login/init failure in WindowsCommunity

Puter Support for a Particular Deployment

If you experience issues on a self-hosted deployment we're here to help. Some issues are related to configuration or environment, so we may only be able to help in a limited capacity. Issues related to data loss, data corruption, or security will have higher priority over other issues with particular deployments.