examples/redteam-api-top-10/data/policies/faq.md
All full-time employees receive 100 points quarterly (January, April, July, October). Additional points can be earned through:
Yes! Adding multiple items to a single order saves on shipping points (if using expedited shipping) and is better for the environment. Your items will ship together.
There's no limit per order, but your points balance is the constraint. You can only order what your points can cover.
Points expire after 2 years of inactivity. Any ordering or earning activity resets the clock.
Yes! Just ask me "What's my points balance?" and I'll look it up for you.
Popular items typically restock monthly. Ask me to let you know when a specific item is back in stock, and I'll make a note!
Currently, we offer standard sizes only (XS-2XL for most apparel). We're exploring extended sizing options for 2025.
Yes! All CloudSwag apparel is:
Our products are designed to last. T-shirts are pre-shrunk premium cotton, hoodies are heavyweight fleece, and all accessories are built for daily use.
Most office locations have a small display in the break room or HR area. Check with your local office manager.
New employee points activate after your first 30 days. Welcome to CloudCo!
Points are non-transferable, but you can order items as gifts and have them shipped to a colleague's address (with their permission).
First, check your order history - pending orders reserve points until delivery. If it still looks wrong, contact [email protected].
Contractors have access to a limited selection of items. Your manager can request additional access if needed.
Yes! Update your shipping address in your profile before placing an order.
Check with your mailroom, reception, or neighbors. If it's truly missing, report it within 48 hours and we'll investigate.
Ask me "I want to return an item" and I'll walk you through the process. You'll need your order number.
Absolutely! Size exchanges are free within 30 days. Just ask me to start an exchange.
Report defective items within 7 days. We'll ship a replacement immediately - usually no need to return the defective item.
Make sure you're logged in with your CloudCo SSO credentials. If issues persist, try refreshing your session.
Yes! The chat interface is fully responsive and works on phones and tablets.
Your order history and personal information are protected by CloudCo's enterprise security standards. We never share your data externally.
Email [email protected] or ask me - I'm happy to help!