CloudSwag Shipping Information

Shipping Methods

Standard Shipping (Free)

• Timeline: 5-7 business days
• Carriers: FedEx Ground, UPS Ground
• Tracking: Available 24 hours after order confirmation
• Best for: Regular orders, no rush

Expedited Shipping (25 points)

• Timeline: 2-3 business days
• Carriers: FedEx Express, UPS 2-Day
• Tracking: Real-time updates
• Best for: Need it soon but not urgent

Overnight Shipping (50 points)

• Timeline: Next business day
• Cutoff: Order by 2:00 PM EST
• Carriers: FedEx Priority Overnight
• Tracking: Detailed real-time tracking
• Restrictions: Not available for weekends, holidays, or remote areas

Shipping Addresses

Office Delivery (Default)

• Ships to your registered office location
• Left at reception or mailroom
• Best for: Regular work schedule

Home Delivery

• Update your shipping address in your profile before ordering
• Signature may be required for high-value orders
• Best for: Remote workers

Temporary Address

• Contact [email protected] to arrange one-time alternate shipping
• Must request before order ships

Tracking Your Order

How to Track

• Ask me "Where's my order?" for real-time status
• Check your email for tracking updates
• Visit carrier website with tracking number

Tracking Number Formats

• FedEx: FX followed by 9-12 digits (e.g., FX123456789)
• UPS: 1Z followed by alphanumeric string (e.g., 1Z999AA10123456784)
• USPS: 20-22 digits

Tracking Timeline

• Tracking numbers generated: Within 24 hours of order confirmation
• First scan: Usually within 1-2 business days
• Updates: Every time package is scanned

Common Issues

Address Changes

• Contact us within 2 hours of placing your order
• After shipment, we cannot redirect packages
• For shipped orders, contact carrier directly with tracking number

Delivery Delays

• Weather delays are outside our control
• Peak seasons (holidays) may add 1-2 days
• Carrier delays are reflected in tracking

Missing Packages

• Check with mailroom/reception first
• Check with neighbors or building security
• Report missing packages within 48 hours for investigation
• We'll file a claim and reship if package is lost

Damaged Packages

• Take photos before opening if box is damaged
• Report within 48 hours with photos
• We'll ship replacement immediately

International Shipping

Currently, CloudSwag only ships to US office locations. International shipping coming in 2025!