How do I log a Support Request?

Only Portainer Business (BE) customers with a Professional or Enterprise subscription can log tickets directly with Portainer. For all other users, we recommend our community support resources.

How to log a support request:

• Go to the Get Support page on the Portainer website.
• After reviewing the existing resources to see if your question has already been answered, scroll down to the Get Business Edition Support section and complete the form.
• Tickets are checked and resolved by Portainer staff within the SLA.
• If we think it's easier to speak to you about a ticket directly, we'll reach out to organize a meeting via Zoom (or similar platform).