Netdata Plans & Billing

Netdata offers a Community plan, a free SaaS, Open Source Agent, and paid subscriptions — Homelab, Business, and Enterprise On-Premise — providing key business features and unlimited access to your dashboards.

For more info visit the Netdata Cloud Pricing page.

Plans

Plans define the features and customization options available within Space. Different Spaces can have different plans, giving you flexibility based on your needs.

Netdata Cloud plans (excluding Community) involve:

A yearly flat fee for committed nodes
An on-demand metered component based on the number of running nodes

Billing options include monthly (pay-as-you-go) and yearly (annual prepayment).

Technical Details

Active Nodes and Billing

Billing is based solely on active nodes, excluding offline or stale instances. You're billed for the maximum number of concurrently running nodes throughout the month, excluding 10% of the top spikes (p90 over time). This automated metering applies to self-service paid plans.

Committed Nodes

Yearly plans offer a discounted rate for a pre-defined number of committed nodes. Overage is the amount by which your active node count for the billing period exceeds your committed nodes, and it is billed at the standard rate.

Plan Changes and Credit Balance

You can change your plan, billing frequency, or committed nodes at any time. For guidance, see updating your plan.

:::note

Changes like downgrades or cancellations keep notification configurations active for 24 hours. After that, any methods not supported by the new plan are disabled.
Changes may restrict user access in your Space. Review role availability under each plan.
Any credits are valid until the end of the following year.

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:::note Cancellation

Subscription cancellations do not take effect immediately. When you submit a cancellation request, it becomes effective on your plan's next billing anniversary date. For monthly subscriptions, this is the same calendar day each month when your subscription renews. Usage up to the effective cancellation date remains billable.

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Areas That Change Upon Subscription

Please refer to the Netdata Cloud Pricing page for more information on what each plan provides.

View Plan and Billing Information

Prerequisites

A Netdata Cloud account
Admin or Billing user access to Space

Steps

View Current Plan, Billing Options, and Invoices

Navigate to Space Settings (⚙️) on the left sidebar below the spaces list.
Select the Plan & Billing tab.
You'll see:
- Credit amount, if applicable, usable for future invoices or subscription changes. More on this at Plan changes and credit balance.
- Billing email linked to your subscription, where all related notifications are sent.
- A link to the Billing options and Invoices in our billing provider's Customer Portal, where you can:
  - Manage subscriptions and payment methods.
  - Update billing information such as email, address, phone number, and Tax ID.
  - View invoice history.
- The Change plan button, showing details of your current plan with options to upgrade or cancel.
- Your Usage chart, displaying daily and period counts of live nodes and how they relate to your billing.

Update a Subscription Plan

In the Plan & Billing tab, click Change plan to see:
- Billing frequency and committed nodes (if applicable).
- Current billing information, which must be updated through our billing provider's Customer Portal via Change billing info and payment method link.
- Options to enter a promotion code and a breakdown of charges, including subscription total, applicable discounts, credit usage, tax details, and total payable amount.

:::note

Checkout is performed directly if there's an active plan.

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FAQ

<details> <summary>What Payment Methods are Accepted?</summary>

Netdata accepts most major Credit/Debit Cards and Bank payments through Stripe and AWS, with more options coming soon.

</details> <details> <summary>What Happens if a Renewal Payment Fails?</summary>

If payment fails, attempts will be made weekly for 15 days. After three unsuccessful attempts, your Space will switch to the Community plan. Notification methods not supported by the Community plan will be disabled after 24 hours.

When a plan is downgraded to Community due to payment failures, we do not automatically revert to the previous plan when payment succeeds. The amount you paid is available as credit. To restore your paid plan, manually change your plan back to your previous subscription (Homelab, Business, etc.), and this credit balance will be applied.

</details> <details> <summary>Which Currencies Do You Support?</summary>

Currently, we accept US Dollars (USD). Plans to accept Euros (EUR) are in the works but without a set timeline.

</details> <details> <summary>Can I Get a Refund?</summary>

Refunds are available if you cancel your subscription within 14 days of purchase. Request a refund via [email protected].

</details> <details> <summary>How Do I Cancel My Paid Plan?</summary>

Cancel your plan anytime from the Plan & Billing section by selecting 'Cancel Plan' or switching to the Community plan.

</details> <details> <summary>How Can I Access My Invoices/Receipts?</summary>

Find all your invoicing history under Billing Options & Invoices in the Plan & Billing section.

</details> <details> <summary>Why Do I See Two Separate Invoices?</summary>

Two invoices are generated per plan purchase or renewal:

One for recurring fees of the chosen plan. Another for monthly "On-Demand - Usage" based on actual usage.

</details> <details> <summary>How is the Total Before Tax Value Calculated on Plan Changes?</summary>

The total before tax is calculated by:

Calculating the residual value from unused time on your current plan. Deducting any applicable discounts. Subtracting credit from your balance, if necessary. Applying tax to the final amount, if positive. Negative results adjust your customer credit balance.

</details> <details> <summary>How Does Node Counting Work When a Collector Monitors Multiple Devices or Resources?</summary>

Billing follows the same active node model for every integration: each running Netdata Agent connected to Netdata Cloud counts as one billable node, no matter how many devices, hosts, or resources a single collector job discovers or monitors.

Most collectors that discover many sub-entities — for example hosts and VMs behind a hypervisor, or devices reachable over a network — report them as labeled chart dimensions under the collecting Agent's own node identity. The number of sub-entities discovered or monitored, including ones that are offline or powered down, does not by itself add billable nodes. Only an explicit Virtual Node attached to the job adds one additional node for that job.

Some collectors instead automatically create a separate virtual node for each discovered or monitored resource, with no explicit vnode configuration required. For those, each such resource does count as a billable node. Check the specific collector's own configuration reference to see whether it uses per-resource virtual nodes.

</details>