import { InlineIcon, getOsShortcut, Kbd } from "docs-ui" import { ChevronUpDown } from "@medusajs/icons"

export const metadata = { title: Manage Plans, }

{metadata.title}

In this guide, you'll learn how to view and manage your organization's plan in Cloud.

Change Plan

You choose your organization's plan when you sign up for Cloud. However, the plan may not be the best fit for your needs as your business grows or as you move to production.

Develop, Launch, or Scale organizations can change their plan from the Cloud dashboard. Enterprise organizations need to contact support to change their plan.

What happens when I change my plan?

When you change your organization's plan, the following will happen:

• You'll be refunded the remaining days of your current plan.
  • For example, if you are on a Launch plan and you change to a Develop plan halfway through the month, you'll be refunded half of the Launch plan's cost.
• You'll be charged a pro-rated amount for your current billing cycle's Flex Usage.
• You'll be charged upfront for the new plan.

Change Your Organization's Plan

To change your organization's plan:

<Note title="Tip">

You can also navigate to plan management from the command palette. Press <Kbd>{getOsShortcut()}</Kbd> + <Kbd>K</Kbd>, then select Upgrade Plan.

</Note>

1. Make sure you're viewing the correct organization's dashboard in Cloud.
2. Click on the <InlineIcon Icon={ChevronUpDown} alt="switch organization" /> icon in the organization switcher at the top left of the Cloud dashboard.
3. Choose "Organization Settings" from the dropdown.
4. Change to the "Billing" settings from the sidebar.
5. In the "Upcoming payment" section, click the "Change plan" button.
6. In the modal that opens, choose either to upgrade to the Launch or Scale plan or downgrade to the Develop plan.
   • To upgrade to the Enterprise plan, contact support for assistance.
7. Confirm the plan change in the pop-up by clicking the "Confirm" button.

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Cancelling your Organization's Plan

You can cancel your organization's plan at any time. The plan will be cancelled at the end of the current billing period, and you will be charged for the month's plan and Flex Usage.

Develop, Launch, or Scale organizations can cancel their plan from the Cloud dashboard. Enterprise organizations need to contact support to cancel their plan.

To cancel your organization's plan:

1. Make sure you're viewing the correct organization's dashboard in Cloud.
2. Click on the <InlineIcon Icon={ChevronUpDown} alt="switch organization" /> icon in the organization switcher at the top left of the Cloud dashboard.
3. Choose "Organization Settings" from the dropdown.
4. Change to the "Billing" settings from the sidebar.
5. Scroll down to the "Cancel plan" section and click the "Cancel plan" button.

This opens an AI-powered cancellation assistant that will guide you through the cancellation process.

Using the AI Cancellation Assistant

The cancellation assistant helps you understand your options and may suggest alternatives before you confirm your cancellation:

1. Select your cancellation reason: Choose from the suggested reason chips (such as "too expensive" or "switching providers") or enter your own reason in the text field.
2. Interactive conversation: The assistant will engage with you about your cancellation reasons and may offer solutions or alternatives to address your concerns.
3. Choose your path: During the conversation, you can choose to:
   • Keep subscription: If the assistant helps resolve your concerns
   • Continue canceling: If you still want to proceed with cancellation
4. Final confirmation: If you choose to continue, you'll see a confirmation screen showing when your subscription will end, with final options to either keep your subscription or confirm the cancellation.

The assistant may also provide links to relevant documentation during the conversation to help you make an informed decision about your subscription.