Organize conversations using threaded discussions

import Tabs from '@theme/Tabs'; import TabItem from '@theme/TabItem';

<PlanAvailability slug="all-commercial" />

Threads are a key part of the messaging experience in Mattermost. They're used to organize conversations and enable users to discuss topics without adding noise to channels or direct messages.

Threaded discussions offers an enhanced experience for users communicating in threads and replying to messages that includes a unified threads inbox to read all conversations in one view. Threads improve the ability to process channel content, find, follow, and resume conversations more easily, and keep threaded conversations focused.

<Note>

• From Mattermost v7.0, threaded discussions are enabled by default for all new Mattermost deployments. All Mattermost users can create new threads, unless the system admin has disabled the ability to do so.
• System admins can configure default availability and user opt-in of threaded discussions.

</Note>

Start or reply to threads

Replies to messages are collapsed under the first message of a thread. Open a thread by selecting the message or reply count.

From Mattermost v11.2, when using Mattermost in a web browser, you can open threads in separate browser windows by selecting the New Window icon in the thread header. This allows you to view and participate in multiple threads simultaneously without losing context.

Follow threads and messages

You'll automatically follow every thread you participate or are mentioned in. You can manually follow particular messages and threads so that any reply activity triggers notifications. Follow or unfollow any thread, at any time. In channels, a dot next to thread participants means there are unread replies for the threads you're following.

<Tabs> <TabItem value="web-desktop" label="Web/Desktop">

Toggle the thread’s Follow option, or select Follow thread from the More Actions icon.

<Tip>

- Follow messages with no replies from the More Actions icon to be notified if someone replies to the message later based on your notification preferences. - You can also use keyboard arrow keys to navigate threads in the Threads view.

</Tip> </TabItem> <TabItem value="mobile" label="Mobile">

Long-press on a message to access message options, then tap Follow Thread.

Alternatively, you can also tap on the Follow indicator below a message thread to follow it.

<Tip>

Follow messages with no replies from the More Actions icon to be notified if someone replies to the message later based on your notification preferences.

</Tip> </TabItem> </Tabs>

Unfollow threads

If you’re no longer interested in a or message thread, unfollow it to stop receiving notifications. Viewing a thread without responding to it doesn’t automatically follow that thread.

<Tabs> <TabItem value="web-desktop" label="Web/Desktop">

Toggle the thread’s Following indicator, or select Unfollow thread from the More Actions icon to unfollow it.

</TabItem> <TabItem value="mobile" label="Mobile">

Long-press on a message to access message options, then tap Unfollow Thread.

Alternatively, you can tap on the Following indicator below the message thread to unfollow it.

</TabItem> </Tabs>

View all threads

Select Threads at the top of the channel sidebar to see all your followed threads on the currently selected team. Threads with the most recent replies display at the top of the list.

Select Unreads to filter your followed threads by only those with unread replies.

Tutorial video

<script src="https://fast.wistia.com/embed/medias/5gjgi10rr0.jsonp" async></script><script src="https://fast.wistia.com/assets/external/E-v1.js" async></script><div class="wistia_responsive_padding" style={{padding: '56.25% 0 0 0', position: 'relative'}}><div class="wistia_responsive_wrapper" style={{height: '100%', left: '0', position: 'absolute', top: '0', width: '100%'}}><div class="wistia_embed wistia_async_5gjgi10rr0 videoFoam=true" style={{height: '100%', position: 'relative', width: '100%'}}><div class="wistia_swatch" style={{height: '100%', left: '0', opacity: '0', overflow: 'hidden', position: 'absolute', top: '0', transition: 'opacity 200ms', width: '100%'}}></div></div></div></div>

Known issues

Threaded discussions were released as generally available in Mattermost v7.0, including significant server performance improvements and more flexible configuration options for system admins to enable the feature by default. We highly recommended upgrading Mattermost to take advantage of configuration and performance enhancements.