docs/pages/careers/support-agent.md
MUI's story began in 2014 with Material UI, the most successful React implementation of Google's Material Design. Today, Material UI stands as one of the most popular open-source libraries on GitHub and has paved the way for the fully-fledged startup known as MUI (founded in 2019), which now boasts an ever-expanding ecosystem of React UI products. We're a company of 40 people as of 2025, and we're growing steadily.
MUI is best known for our flagship product, Material UI—but this is just one of three core component libraries we maintain. Base UI is our headless component library, and Joy UI is a sister library to Material UI that implements our own in-house Joy Design system. We also host Design Kits and pre-built Templates.
Beyond the core libraries, MUI X offers advanced components like the Data Grid, Date and Time Pickers, and Charts, for more complex user interactions and data visualization needs.
Learn more about MUI's products in this blog post: An introduction to the MUI ecosystem.
MUI is a fully remote company with a team that spans the globe. The majority of our work is asynchronous, and we rely on written communication to collaborate. We're radically transparent: nearly all of our work happens in public. Each contributor has the freedom to decide how and when they work, and that work is primarily self-directed: it's your responsibility to define and complete your own tasks in a timely manner.
For additional details about the culture, you can check our careers and about pages and also our public Handbook.
One of MUI's company values is to #putcommunityfirst, and that includes high-quality and timely responses to customer support requests. While technical support for bugs and features is provided by our product and engineering teams, all sales and product inquiries are currently handled by a small team of two support and operations agents. We're looking to add a support-focused agent to this stellar team, to ensure our resources and bandwidth continue to match our customer needs.
Overall, both our open-source community and our premium products are growing fast. We need talented people to keep up with the demands of our exigent community!
This is an opportunity to work fully remotely with an agile, industry-leading company. We offer a dynamic work environment that is best suited to independent learners who are eager to proactively dig into customer requests and who enjoy problem-solving independently.
Our products empower React developers to build awesome applications faster – we see millions of developers on MUI's docs every year, one million a month.
As a customer support agent, you will focus on delivering consistent, high-quality support to our customers, providing product information, sales quotes, and filling out compliance requests with the support of our Head of Operations. This could include handling requests that are not yet documented in our existing knowledge base and working with the team to create clear guidelines around common support requests and agreed-upon responses. While this is not a technical role, having a basic understanding of what a UI library is and how they work will be fundamental.
Taking initiative, actively documenting, and being comfortable with new challenges are the main keys to success in the role.
Depending on the day, you'll:
Experience (1+ years) providing customer support for similar companies (developer tools, IT tools, digital products) will be considered a bonus.
Compensation bands: 20-30k USD, or equivalent in local currency, per year. You can find our perks & benefits on the careers page.
Don't meet every requirement? Apply anyway! Research shows that certain folks are less likely to apply for a role than others unless they meet 100% of the outlined qualifications. If this role excites you, we want to hear from you. We'd love for you to share the unique skills, passion, and experience you could bring to MUI.