skills/sms/references/sequence-templates.md
Full copy templates with character counts, timing, and segmentation logic for every major SMS flow.
Character counts shown assume GSM-7 encoding. Emojis force UCS-2 (70 chars/segment instead of 160). All templates use
[Brand],[FirstName], and[short.link]as substitution tokens.
From [Brand]: Welcome! Here's your 10% off code: WELCOME10. Shop now: [short.link]
Reply STOP to opt out, HELP for help. Msg & data rates may apply.
~155 chars / 1 segment (just). Footer required on first send.
From [Brand]: Don't forget your code WELCOME10 — expires in 48hrs. Top picks: [short.link]
~108 chars / 1 segment.
From [Brand]: Last chance for 10% off with WELCOME10. Expires tonight at midnight: [short.link]
~107 chars / 1 segment.
From [Brand]: Hey [FirstName], you left something behind! Your cart's here: [short.link]
~95 chars / 1 segment.
From [Brand]: Items in your cart are selling fast. Reserved for you for 24hrs: [short.link]
~98 chars / 1 segment.
From [Brand]: Still thinking? Here's 10% off to seal the deal: SAVE10. Shop: [short.link]
~99 chars / 1 segment.
Notes:
From [Brand]: Still thinking about [product]? Take another look: [short.link]
~84 chars / 1 segment.
Notes:
From [Brand]: Order #12345 confirmed! We'll text shipping updates here. Track: [short.link]
~95 chars / 1 segment.
From [Brand]: Your order's on the way. Estimated delivery: [date]. Track: [short.link]
~92 chars / 1 segment.
From [Brand]: Your order should arrive today! Questions? Reply or visit [short.link]
~88 chars / 1 segment.
From [Brand]: How are you liking your [product]? Share a review for 15% off next order: [short.link]
~108 chars / 1 segment.
From [Brand]: Goes great with your [product]: [related-item]. 10% off bundle: [short.link]
~99 chars / 1 segment.
From [Brand]: [FirstName], we miss you! Picks we think you'll love: [short.link]
~84 chars / 1 segment.
From [Brand]: Come back for 15% off your next order: COMEBACK15. Expires in 7 days: [short.link]
~106 chars / 1 segment.
From [Brand]: Last chance — 20% off ends tonight: COMEBACK20. We'll stop texting if you'd rather: reply STOP. [short.link]
~130 chars / 1 segment.
Notes:
From [Brand]: 24-HOUR FLASH: 25% off everything with FLASH25. Ends midnight: [short.link]
~94 chars / 1 segment.
From [Brand]: New drop just landed: [product-name]. Limited stock, members get early access: [short.link]
~115 chars / 1 segment.
Send 1 — Day of launch:
From [Brand]: Black Friday is LIVE — up to 50% off sitewide. Shop now: [short.link]
~92 chars / 1 segment.
Send 2 — Day of (or evening, expiration push):
From [Brand]: Last 6 hours of BFCM savings. Don't miss out: [short.link]
~73 chars / 1 segment.
[Brand]: Order #12345 confirmed. Total $XX.XX. Track at [short.link]. Reply HELP for help.
[Brand]: Your order #12345 shipped! Track: [short.link]. ETA [date].
[Brand]: Order #12345 delivered. Enjoy! Issues? Reply or [support-link].
[Brand] verification code: 123456. Expires in 10 min. Do not share.
[Brand]: Sign-in from new device in [location]. Wasn't you? Secure: [short.link]
For SMS subscribers who haven't engaged with any send in 60+ days.
From [Brand]: We've missed you, [FirstName]! Here's what's new: [short.link]
~80 chars / 1 segment.
From [Brand]: Want to keep hearing from us? Reply YES to stay on the list, or STOP to opt out.
~98 chars / 1 segment.
After no reply: suppress for 60 days, then remove from active list. This protects opt-out rate metrics and reduces wasted spend.
For products with predictable usage cycles (skincare, supplements, coffee, pet food).
From [Brand]: Running low on [product]? Reorder in one tap: [short.link]
~73 chars / 1 segment.
From [Brand]: Don't run out! 10% off your reorder of [product]: REFILL10 [short.link]
~92 chars / 1 segment.
Higher frequency, exclusive offers, early access — different cadence rules apply but quiet hours and STOP still required.
From [Brand]: VIPs get the new drop 24hrs early. Yours now: [short.link]
~72 chars / 1 segment.
From [Brand]: You've reached Gold status! Your perks: 15% off + free shipping. [short.link]
~95 chars / 1 segment.