Configure PagerDuty for Alerting

Use the Grafana Alerting - PagerDuty integration to receive notifications in PagerDuty when your alerts are firing.

Before you begin

To set up PagerDuty for integration with Grafana Alerting, you need to create a PagerDuty account. There are several set up steps to perform within PagerDuty before you set up the integration in Grafana Alerting.

Create a Service

In PagerDuty, a service represents a component, microservice, or infrastructure element that a team oversees, manages, and monitors.

1. Refer to PagerDuty’s services and integrations guide.

2. Follow steps 1 to 5 under Create a Service.

{{< admonition type="note" >}} In step 5, choose Create a service without an integration. {{< /admonition >}}

Obtain a PagerDuty integration key

1. Once the service is created, click Integrations within the Service options.
2. Click + Add an integration.
3. Select Events API V2.
4. Click Add.
5. Click the drop-down arrow to display the integration details.
6. Copy the Integration Key.

Procedure

To create your PagerDuty integration in Grafana Alerting, complete the following steps.

1. Navigate to Alerts & IRM -> Alerting -> Notification configuration, then select the Contact points tab.

2. Click + Add contact point.

3. Enter a contact point name.

4. From the Integration list, select PagerDuty.

5. In the Integration Key field, copy in your integration key.

6. Click Test to check that your integration works.

   ** For Grafana Alertmanager only.**

   An incident should display in the Service’s Activity tab in PagerDuty.

7. Click Save contact point.

Next steps

The PagerDuty contact point is ready to receive alert notifications.

To add this contact point to your alert, complete the following steps.

1. In Grafana, navigate to Alerting > Alert rules.
2. Edit or create a new alert rule.
3. Scroll down to the Configure labels and notifications section.
4. Under Notifications click Select contact point.
5. From the drop-down menu, select the previously created contact point.
6. Click Save rule and exit.