doc/administration/dedicated/tenant_overview.md
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The Switchboard Overview page shows the current state of your GitLab Dedicated instance, including its status and maintenance schedule. Sign in to Switchboard to view your instance details.
The page displays:
| Status | Severity | Impact | Description |
|---|---|---|---|
| Normal | None | No active incidents. | No known issues with your GitLab instance. |
| Degraded performance | S2 | Core GitLab functionality is significantly impacted. | GitLab services may be slow or unresponsive. |
| Service disruption | S1 | One or more services required to run GitLab are fully down. | GitLab services may be unavailable. |
| Under maintenance | N/A | Maintenance is in progress. | GitLab services may be disrupted. |
Switchboard does not display:
Status indicators are informational only and are not factored into SLA calculations. Status updates typically appear within one to two minutes of an incident state change.
If you see a Degraded performance or Service disruption status, the GitLab team is already aware and working on the issue. You do not need to open a support ticket unless your workflows require specific assistance. Statuses automatically update as the incident progresses.
If you are experiencing issues but the status displays Normal, the issue might be specific to your configuration or usage patterns. Open a support ticket and include details about what you are experiencing and when the behavior started.
Switchboard displays a maintenance indicator when your instance is undergoing maintenance. Both maintenance types display the Under maintenance status.
| Maintenance type | When it appears |
|---|---|
| Scheduled maintenance | During your scheduled maintenance window. For more information, see access during maintenance. |
| Emergency maintenance | During unplanned, urgent maintenance outside your scheduled window. For more information, see emergency maintenance. |
If an incident occurs during maintenance, both the maintenance indicator and the instance status indicator appear.
The Overview page also displays the:
Every Friday morning in UTC, Switchboard updates to display the planned GitLab version upgrades for the upcoming week's maintenance windows. For more information, see maintenance windows.