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Troubleshooting JetBrains

doc/editor_extensions/jetbrains_ide/jetbrains_troubleshooting.md

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If the steps on this page don't solve your problem, check the list of open issues in the JetBrains plugin's project. If an issue matches your problem, update the issue. If no issues match your problem, create a new issue and provide the required information for Support.

GitLab Duo features are unavailable

To troubleshoot GitLab Duo errors in your IDE:

  1. Ensure you meet the prerequisites.
  2. Review diagnostics output:
    • In your JetBrains IDE, go to Tools > GitLab > Diagnostics and review the output for any failed checks.
  3. If the diagnostics indicate that the feature is not enabled:
    1. In your JetBrains IDE, go to Settings > Tools > GitLab Duo.
    2. Find and select the checkbox to enable the missing feature.
    3. Select OK or Save.
    4. Restart your IDE, if prompted.
  4. If the diagnostics indicate that Agentic Chat is not supported for the current project, set a default GitLab Duo namespace.

For additional support:

Enable debug mode

To enable debug logs in JetBrains:

  1. In the top bar, go to Help > Diagnostic Tools > Debug Log Settings, or search for the action by going to Help > Find Action > Debug log settings.
  2. Add this line: com.gitlab.plugin
  3. Select OK or Save.

If you experience certificate errors or other connection errors, and use an HTTP proxy to connect to your GitLab instance, you must configure the Language Server to use a proxy for the GitLab Language Server.

You can also enable proxy authentication.

Enable GitLab Language Server debug logs

To enable GitLab Language Server debug logs:

  1. In your IDE, in the top bar, select your IDE name, then select Settings.
  2. In the left sidebar, select Tools > GitLab Duo.
  3. Select GitLab Language Server to expand the section.
  4. In Logging > Log Level, enter debug.
  5. Select Apply.
  6. Below Enable GitLab Language Server, select Restart Language Server.

Get debug logs

The debug logs are available in the idea.log log file. To view this file, either:

<!-- vale gitlab_base.SubstitutionWarning = NO -->
  • In your IDE, go to Help > Show Log in Finder.
  • Go to the directory /Users/<user>/Library/Logs/JetBrains/IntelliJIdea<build_version>, replacing <user> and <build_version> with the appropriate values.
<!-- vale gitlab_base.SubstitutionWarning = YES -->

Certificate errors

If your machine connects to your GitLab instance through a proxy, you might encounter SSL certificate errors in JetBrains. GitLab Duo attempts to detect certificates in your system store; however, Language Server cannot do this. If you see errors from the Language Server about certificates, try enabling the option to pass a Certificate Authority (CA) certificate:

To do this:

  1. On the bottom right corner of your IDE, select the GitLab icon.
  2. On the dialog, select Show Settings. This opens the Settings dialog to Tools > GitLab Duo.
  3. Select GitLab Language Server to expand the section.
  4. Select HTTP Agent Options to expand it.
  5. Either:
    • Select an option Pass CA certificate from Duo to the Language Server.
    • In Certificate authority (CA), specify the path to your .pem file with CA certificates.
  6. Restart your IDE.

Ignore certificate errors

If GitLab Duo still fails to connect, you might need to ignore certificate errors. You might see errors in the GitLab Language Server logs after enabling debug mode:

plaintext
2024-10-31T10:32:54:165 [error]: fetch: request to https://gitlab.com/api/v4/personal_access_tokens/self failed with:
request to https://gitlab.com/api/v4/personal_access_tokens/self failed, reason: unable to get local issuer certificate
FetchError: request to https://gitlab.com/api/v4/personal_access_tokens/self failed, reason: unable to get local issuer certificate

By design, this setting represents a security risk: these errors alert you to potential security breaches. You should enable this setting only if you are absolutely certain the proxy causes the problem.

Prerequisites:

  • You verified the certificate chain in your system browser or your machine's administrator confirmed that this error is safe to ignore.

To do this:

  1. Refer to JetBrains documentation on SSL certificates.
  2. Go to your IDE's top menu bar and select Settings.
  3. In the left sidebar, select Tools > GitLab Duo.
  4. Confirm your default browser trusts the URL to GitLab instance you're using.
  5. Enable the Ignore certificate errors option.
  6. Select Verify setup.
  7. Select OK or Save.

Authentication fails in PyCharm

If you encounter problems during the Verify setup phase of GitLab authentication, confirm you are running a supported version of PyCharm:

  1. Go to the plugin compatibility page.
  2. For Compatibility, select PyCharm Community or PyCharm Professional.
  3. For Channels, select your desired stability level for the GitLab plugin.
  4. For your version of PyCharm, select Download to download the correct GitLab plugin version, and install it.

JCEF Errors

If you experience issues with GitLab Duo Chat related to JCEF (Java Chromium Embedded Framework), you can try these steps:

  1. In the top bar, go to Help > Find Action and search for Registry.
  2. Find or search for ide.browser.jcef.sandbox.enable.
  3. Clear the checkbox to disable this setting.
  4. Close the Registry dialog.
  5. Restart your IDE.
  6. In the top bar, go to Help > Find Action and search for Choose Boot Java Runtime for the IDE.
  7. Select the boot java runtime version that's the same as your current IDE version, but with JCEF bundled:
  8. Restart your IDE.

Required information for support

Before contacting Support, make sure the latest GitLab Duo plugin is installed. All releases are available in the JetBrains Marketplace, on the Versions tab.

Gather this information from affected users, and provide it in your bug report:

  1. The error message shown to the user.
  2. Diagnostics and logs. Choose one of the following methods:
    • Automatic (recommended):
      • Run the GitLab: Export Diagnostics Bundle quick action. Available with GitLab Duo plugin 3.27.0 or later.
      • This downloads a zip file containing IDE logs and diagnostics to a location you specify.
    • Manual:
  3. Describe the scope of impact. How many users are affected?
  4. Describe how to reproduce the error. Include a screen recording, if possible.
  5. Describe how other GitLab Duo features are affected:
    • Is GitLab Quick Chat functional?
    • Is Code Suggestions working?
    • Does GitLab Duo Chat in the Web IDE return responses?
  6. Perform extension isolation testing. Try disabling (or uninstalling) all other extensions to determine if another extension is causing the issue. This helps determine if the problem is with our extension, or from an external source.