--instructions--

Listen to the audio and answer the question below.

--questions--

--text--

Which features were especially seen as better than before?

--answers--

The size of the fonts on each page.

--feedback--

Linda doesn't mention anything about font size.

The new ways users can get in touch.

The way the homepage looks on mobile.

--feedback--

The homepage design isn't mentioned here.

The time it takes to load the form.

--feedback--

Linda doesn't talk about loading speed.

--video-solution--

2

--explanation--

The additional contact options were highlighted... is a structure in the passive voice. It means someone pointed out the contact options as a great improvement, but you don't say who did it (as it is already clear you are talking about the users and their feedback). The focus is on the action and the feature itself. Another example:

The security updates were highlighted in the weekly report. – This means the report pointed them out, but you don't focus on who wrote it.

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