curriculum/challenges/english/blocks/learn-how-to-talk-about-past-activities/66e32c5e39acfe5ee8adb160.md
Read the text and answer the question below.
This is an email from a user that's reporting some issues:
Hi there!
I'm frustrated with some problems I've been having with the app recently. Every time I try to enter values for a different month, the app shows the right month at the top, but the numbers stay the same as the month before. For example, when I select March, it still shows the numbers from February. This is really confusing.
Can you please fix this? This bug is really frustrating, and I use the app every day to manage my money.
How does the user feel about the problem they are facing?
Frustrated and annoyed.
Happy and satisfied.
Think about whether the user describes their experience in a positive or negative way.
Calm and relaxed.
Consider if the words the user uses suggest they are calm or experiencing stronger emotions.
Confused but hopeful.
Check if the user shows any signs of being hopeful or if they are mostly expressing frustration.
1
To understand the user's emotions and tone, look for words or phrases that express feelings.
Pay attention to words like frustrated and really frustrating, which show how the user feels about the issue.
Also, notice how the user describes their experience with the app to understand their tone.