curriculum/challenges/english/blocks/learn-how-to-talk-about-past-activities/66e19cba3fd9e3ec6860b096.md
Read the text and answer the question below.
This is an email from a user that's reporting some issues:
Hi there!
I'm frustrated with some problems I've been having with the app recently. Every time I try to enter values for a different month, the app shows the right month at the top, but the numbers stay the same as the month before. For example, when I select March, it still shows the numbers from February. This is really confusing.
Can you please fix this? This bug is really frustrating, and I use the app every day to manage my money.
What is the main problem the user is experiencing with the app?
The app stops working whenever the user tries to open it.
Check if the email mentions the app completely stopping or crashing.
The app shows the right month, but the values do not change to match it.
The app is too slow when loading different months.
Think about whether the email talks about the app's speed or something else.
The app does not allow the user to add new expenses.
Consider if the user is talking about adding new values or if the problem is about the values already shown.
2
To identify the main problem, look for sentences that describe the issue the user is experiencing.
Pay attention to phrases like Every time I try and the app shows which tell us what happens when the user tries to use the app.
The phrase numbers stay the same as the month before also helps explain what is not working correctly.