curriculum/challenges/english/blocks/learn-how-to-talk-about-past-activities/66e19c9a730b10ec00775764.md
Read the text and answer the question below.
This is an email from a user that's reporting some issues:
Hi there!
I'm frustrated with some problems I've been having with the app recently. Every time I try to enter values for a different month, the app shows the right month at the top, but the numbers stay the same as the month before. For example, when I select March, it still shows the numbers from February. This is really confusing.
Can you please fix this? This bug is really frustrating, and I use the app every day to manage my money.
What does the user ask the support team to do?
To improve the app's speed and performance.
Think about whether the user mentions any issues related to speed or performance.
To update the app with new features.
Consider if the user is asking for new features or talking about existing problems.
To fix the problem with the app.
To help with managing their money.
Check if the user is asking for help managing money or something else related to the app's functionality.
3
To understand what the user wants from the support team, look for direct requests or questions in the email.
Pay attention to phrases like Can you please... ? which clearly indicate what the user is asking for.
The use of words like fix and bug helps identify the action the user wants the support team to take.