curriculum/challenges/english/blocks/learn-how-to-talk-about-past-activities/66ce3b814a9c397411f5f78d.md
Read the text and answer the question below.
A user decided to email the team to talk about specific issues they are experiencing:
Hi Team,
I wanted to let you know that some elements on your homepage aren't displaying correctly on my mobile device. The navigation bar and footer seem to overlap and haven't been adapting well to smaller screens.
I've attached a few screenshots showing the issue.
Thanks for looking into this!
What is the overall tone of the user's email?
Polite and constructive.
Frustrated and demanding.
Although the user is reporting an issue, they do not express anger or make demands. Consider the language used in the email.
Casual and informal.
The user addresses the issue in a professional manner, not casually or informally. Think about the formal language used in the email.
Apologetic.
The user is reporting an issue without expressing regret or taking responsibility. Reflect on the purpose of the email and how the user communicates their concerns.
1
The user is polite and helpful in how they explain the problem. The opening, Hi Team, is friendly and respectful, which sets a positive tone. The user clearly describes the issue without blaming anyone or showing frustration, which shows they want to solve the problem, not just complain.
Phrases like I've attached a few screenshots show that the user is trying to help by giving evidence, and the closing, Thanks for looking into this! shows they appreciate the team's efforts.
These parts of the email show that the tone is polite and constructive, not frustrated, casual, or apologetic.