--instructions--

Listen to the audio and answer the question below.

--questions--

--text--

Why does Maria think keeping the client informed is a good tactic?

--answers--

Because it will solve the issue immediately.

--feedback--

Keeping the client informed does not fix the issue directly.

Because it will stop the client from asking questions.

--feedback--

Maria does not say that updating the client will prevent them from asking questions.

Because it might help ease their frustration.

Because it will make the client change their request.

--feedback--

Maria is not focused on changing what the client wants.

--video-solution--

3

--explanation--

To ease someone's frustration means to reduce or lessen someone's feelings of irritation or dissatisfaction. For example:

Clear instructions can ease customer frustration when using a new product. - This means that well-written instructions can reduce confusion or irritation for customers.

In this dialogue, Maria believes that keeping the client informed will help make them feel less frustrated.

--scene--

{
  "setup": {
    "background": "company1-boardroom.png",
    "characters": [
      {
        "character": "Maria",
        "position": {
          "x": 50,
          "y": 0,
          "z": 1.5
        },
        "opacity": 0
      }
    ],
    "audio": {
      "filename": "B1_8-3.mp3",
      "startTime": 1,
      "startTimestamp": 61,
      "finishTimestamp": 64.1
    }
  },
  "commands": [
    {
      "character": "Maria",
      "opacity": 1,
      "startTime": 0
    },
    {
      "character": "Maria",
      "startTime": 1,
      "finishTime": 2.1,
      "dialogue": {
        "text": "If we keep them in the loop,",
        "align": "center"
      }
    },
    {
      "character": "Maria",
      "startTime": 2.28,
      "finishTime": 4.1,
      "dialogue": {
        "text": "it might help ease their frustration, right?",
        "align": "center"
      }
    },
    {
      "character": "Maria",
      "opacity": 0,
      "startTime": 4.6
    }
  ]
}