--instructions--

Listen to the audio and complete the sentence below.

--fillInTheBlank--

--sentence--

If we don't fix BLANK, it could impact BLANK satisfaction.

--blanks--

these

--feedback--

This word is used as a noun to refer to multiple previously mentioned issues.

customer

--feedback--

This word refers to a person or company that purchases a product or service.

--explanation--

These is used as a noun when referring to multiple things that were mentioned earlier, such as problems, ideas, or tasks. If you use this, on the other hand, you are referring to a single previously mentioned item. For example:

• I know we added a lot of new features, but these need to be tested before release. - Here, these refers to the features previously mentioned.

• This needs more discussion before we proceed. - Here, a certain topic that was previously mentioned is referred to again by the use of this.

Customer satisfaction refers to how happy or pleased customers are with a product or service. For example:

Improving response time in customer support helps increase customer satisfaction. - This means that quick responses lead to happier customers.

--scene--

{
  "setup": {
    "background": "company1-boardroom.png",
    "characters": [
      {
        "character": "Maria",
        "position": {
          "x": 50,
          "y": 0,
          "z": 1.5
        },
        "opacity": 0
      }
    ],
    "audio": {
      "filename": "B1_8-3.mp3",
      "startTime": 1,
      "startTimestamp": 22.32,
      "finishTimestamp": 25.3
    }
  },
  "commands": [
    {
      "character": "Maria",
      "opacity": 1,
      "startTime": 0
    },
    {
      "character": "Maria",
      "startTime": 1,
      "finishTime": 3.98,
      "dialogue": {
        "text": "If we don't fix these, it could impact customer satisfaction.",
        "align": "center"
      }
    },
    {
      "character": "Maria",
      "opacity": 0,
      "startTime": 4.48
    }
  ]
}