curriculum/challenges/english/blocks/learn-how-to-plan-future-events/6761ca7cf0fd854c646ebd11.md
Read the text and answer the question below.
This is the message Jake sent to the clients after the phishing attack:
We're currently addressing the issue and taking all necessary steps to secure the system.
We've run a full system scan to identify hidden malware, and the IT support team is actively monitoring the situation.
I'll provide you with regular updates to ensure transparency.
Please let us know if you have further concerns.
The clients replied:
We're very concerned about the security of our data. Can you confirm when this issue will be fully resolved?
What is the clients' main concern?
They are worried about losing access to their accounts.
The message focuses on the security of the clients' data, not account access.
They think the issue has already been fixed.
The clients are asking for confirmation, which shows they are not sure the issue has been resolved.
They are concerned about the safety of their data.
They are asking for technical details about the system scan.
The clients are asking when the issue will be resolved, not for technical details.
3
The clients say, We're very concerned about the security of our data.
This clearly shows their main concern is the safety of their data.
They ask, Can you confirm when this issue will be fully resolved? which suggests they are looking for reassurance that their data is secure and the problem will soon be fixed. For example:
We're worried about losing sensitive information. - This shows concern for data safety.
Is the system safe now? - This reflects a need for confirmation about the resolution.