curriculum/challenges/english/blocks/learn-how-to-offer-technical-support-and-guidance/66222fe05f1727629efcbeb9.md
Listen to the audio and answer the question.
What does Tom expect by following the installation guide step by step?
He will encounter many problems.
Tom's expectation is the opposite; he believes that following the steps will prevent problems.
He needs additional help to complete it.
Tom implies that by following the guide, he should be able to complete the task without additional help.
Everything should work smoothly.
The process will be very time-consuming.
Following the steps is expected to make the process efficient, not necessarily time-consuming.
3
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"background": "company1-boardroom.png",
"characters": [
{
"character": "Tom",
"position": {
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"opacity": 0
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],
"audio": {
"filename": "9.1-2.mp3",
"startTime": 1,
"startTimestamp": 18.04,
"finishTimestamp": 23.2
}
},
"commands": [
{
"character": "Tom",
"opacity": 1,
"startTime": 0
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{
"character": "Tom",
"startTime": 1,
"finishTime": 4.5,
"dialogue": {
"text": "How can I do this? If I follow the installation guide step by step,",
"align": "center"
}
},
{
"character": "Tom",
"startTime": 4.72,
"finishTime": 6.16,
"dialogue": {
"text": "everything should work smoothly, right?",
"align": "center"
}
},
{
"character": "Tom",
"opacity": 0,
"startTime": 6.66
}
]
}