--instructions--

Listen to the audio and answer the question below.

--questions--

--text--

What does Mark say about the status of the support tickets?

--answers--

The support tickets have already been resolved.

--feedback--

Mark says they still need to resolve the support tickets quickly, which indicates they haven't been resolved yet.

The support tickets still need to be resolved.

The support tickets are not urgent.

--feedback--

Mark emphasizes urgency by saying they need to resolve the support tickets quickly.

There is no mention of any support ticket.

--feedback--

Mark emphasizes resolving the support tickets quickly, so he admits there are support tickets.

--video-solution--

2

--explanation--

Mark says, We need to resolve this quickly, which indicates the support tickets are still there and require immediate attention.

--scene--

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        "character": "Mark",
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        },
        "opacity": 0
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    ],
    "audio": {
      "filename": "B1_6-2.mp3",
      "startTime": 1,
      "startTimestamp": 46.7,
      "finishTimestamp": 50.86
    }
  },
  "commands": [
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      "character": "Mark",
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    },
    {
      "character": "Mark",
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      "dialogue": {
        "text": "Unfortunately, yes. We need to resolve this quickly, don't we?",
        "align": "center"
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      "character": "Mark",
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