Privacy Policy

Last updated: March 3, 2024

We take your privacy seriously. This policy describes how we collect, use, disclose, and protect your personal information when you use the FastGPT cloud service ("the Service"). Please read and fully understand this Privacy Policy before using the Service.

Information We May Collect

1. When you register for or use the Service, we may collect personal information such as your name, phone number, email address, and mailing address.
2. Information generated during your use of the Service, including operation logs, IP addresses, and device models.
3. We may use cookies or similar technologies to collect and store information about your visits to improve your experience.

How We Use Collected Information

1. We process your personal information in accordance with applicable laws and our agreements with you.
2. We may use collected information to improve service quality, develop new products or features, and similar purposes.
3. We may use collected information to send you Service-related notifications or advertisements.

Information Disclosure

1. We will not disclose your personal information to third parties unless:

   1. You have given prior consent;
   2. Required by law or regulation;
   3. Necessary to protect our legitimate interests or those of other users.

2. We may share your personal information with affiliates and partners, subject to appropriate confidentiality measures to ensure information security.

Information Protection

1. We employ various security measures, including encryption and access controls, to protect your personal information from unauthorized access, use, or disclosure.
2. We regularly assess the security of the personal information we collect, store, and process.
3. In the event of a data breach or other security incident, we will immediately activate our emergency response plan and notify you promptly as required by applicable law.
4. We do not use your data for additional backup storage or model training.
5. Data deletions you perform in the Service are physical deletions and cannot be recovered. Any non-physical deletion operations will be clearly noted in the Service.

Your Rights

1. You may access, correct, or delete your personal information at any time.
2. You may refuse our collection of your personal information, though this may limit your access to certain features.
3. You may request that we stop processing your personal information, though this may prevent you from continuing to use the Service.

Policy Updates

1. We may update this Privacy Policy from time to time. Changes will be posted on the Service page. Continued use of the Service constitutes acceptance of the updated policy.
2. We encourage you to review this Privacy Policy periodically.

Protection of Minors

We take the protection of minors' personal information seriously. If you are a minor, please use the Service under the guidance of a guardian, and have your guardian help you handle personal information appropriately.

Cross-Border Data Transfers

Our servers may be located in different countries or regions. You agree that we may transfer your personal information to other jurisdictions for storage and processing as needed to provide the Service. We will take appropriate measures to ensure cross-border data transfers remain adequately protected.

Contact Us

1. If you have any questions, suggestions, or complaints about this Privacy Policy, contact us at: [email protected].
2. We will respond and address your concerns as soon as possible.