Triage method

We want to be consistent in the order in which we bring value to our users.

For that we need to have a common ground and method to classify bugs from enhancements, define what has high priority and what low priority, and so on.

It makes sense that order of priority follows the normal usage of the app, that is the user:

1. Downloads the app, (assuming downloading the correct version for his/her platform)
2. Install the app and there are no errors or warnings
3. Follows the welcome tutorial and Espanso triggers Hello there! correctly

From here there are a couple of approaches, probably:

• the user search how to add triggers and checks the configuration available
• the user lookup for some packages, finds the hub, and then installs some of them.

In addition, some users can clone the repository from GitHub and compile from source, if needed. So that's an additional area to cover from the beginning.

⚠️ IMPORTANT

Any problem compiling, downloading, installing or following the welcome tutorial will be categorized as high priority. If multiple problems appear, they are sorted in the named order.

The statement above is valid under our supported platforms, of course.

So... what's medium or low priority then?

It's a difficult line to trace, but we have to draw it somewhere. Medium priority is distinguised when it doesn't have high or low priority tags, so it's the default for the issues.

low priority is acceptable for cases where:

• is an enhancement or feature that is difficult to implement, and we feel it has very low impact on our users
• the above, especially when there is an alternative, non-native solution
• we don't have the water level up for the task (unsupported platforms, bugs very difficult to reproduce, or short of staff)
• stuff we think is not important for the current state of the app

This doesn't mean the work is stopped on those areas, it's just stalled becase we have loads of more important things to do. Note that many issues qualify to be low-priority, but we want to solve them sooner than others.

Additionaly, we want to have a consistent value delivery, so we aim to have around the same amount of high priority issues any time of the year.