This Page Has Moved

The content from General FAQ has been reorganized into topic-specific FAQ sections:

Storage and Plans

• How can I earn free storage? - Referral program details
• What file formats does Ente support? - Supported image and video formats
• Is there a file size limit? - Maximum file size information
• Why does Ente consume less storage than other providers? - GB vs GiB calculation

Video Support

• Does Ente support videos? - Video backup and streaming
• Video streaming - Full video streaming guide

Trust and Security

• Why should I trust Ente for long-term storage? - Our mission, security audits, and reliability
• Does Ente compress uploaded photos? - Original quality preservation

Account and Password

• How to reset my password if I lost it? - Using recovery key
• Lost access to email address? - Email verification and recovery

Albums and Organization

• Sync folder with multiple subfolders - Preserving folder structure when uploading
• View all albums on map - Map view of all your albums
• iOS album backup behavior - How Ente handles photos in multiple iOS albums
• What happens with reorganized iOS albums? - Syncing iOS album changes

Search and Features

• Face recognition - How to enable and use face recognition
• Magic search - Search by objects and scenes
• Deduplication on desktop - How duplicate detection works

Other

• Keep NAS and Ente synced - Using CLI for NAS sync

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Can't find what you're looking for?

• Browse all FAQ sections
• Check the Getting Started guide
• Visit the main Photos documentation