Billing FAQs

What happens if my subscription payment fails?

If your subscription payment fails, there is a grace period of 15 days, including the due date. Docker retries to collect the payment 3 times using the following schedule:

• 3 days after the due date
• 5 days after the previous attempt
• 7 days after the previous attempt

Docker also sends an email notification Action Required - Credit Card Payment Failed with an attached unpaid invoice after each failed payment attempt.

Once the grace period is over and the invoice is still not paid, the subscription downgrades to a free subscription and all paid features are disabled.

Can I manually retry a failed payment?

No. Docker retries failed payments on a retry schedule.

To ensure a retired payment is successful, verify your default payment is updated. If you need to update your default payment method, see Manage payment method.

Does Docker collect sales tax and/or VAT?

Docker collects sales tax and/or VAT from the following:

• For United States customers, Docker began collecting sales tax on July 1, 2024.
• For European customers, Docker began collecting VAT on March 1, 2025.
• For United Kingdom customers, Docker began collecting VAT on May 1, 2025.

To ensure that tax assessments are correct, make sure that your billing information and VAT/Tax ID, if applicable, are updated. See Update the billing information.

If you're exempt from sales tax, see Register a tax certificate.

Does Docker offer academic pricing?

For academic pricing, contact the Docker Sales Team.

Can I use pay by invoice for upgrades or additional seats?

No. Pay by invoice is only available for renewing annual subscriptions, not for purchasing upgrades or additional seats. You must use card payment or US bank accounts for these changes.

For a list of supported payment methods, see Add or update a payment method.