generalinformation-405286-support-services-create-reproducible-sample.md
As outlined in the DevExpress Support Services Policy, support engineers may ask you to create a sample project if/when an issue cannot be reproduced based on information submitted via the DevExpress Support Center. Your sample project should reproduce the issue reliably (the sample should not contain – or should minimize – unrelated business logic and components).
To create your sample project, you can use DevExpress Project Templates, demos, or examples as a starting point. Alternatively, you can follow the steps below to isolate the underlying issue in your project:
The purpose of the steps outlined above is to generate a sample project for further analysis by the DevExpress Support Team. Additionally, creating a sample project can offer unexpected insights as to underlying cause/source of issue, giving you the opportunity to address the matter using existing DevExpress technical resources (Knowledge Base and Documentation).
Please refer to the following articles/documents for additional guidance: