ContextQMD
Back to Devexpress

DevExpress Support Services

generalinformation-2219-support-services.md

latest6.6 KB
Original Source

DevExpress Support Services

  • Dec 09, 2024
  • 5 minutes to read

“I have been using DevExpress for 12 to 13 years now. Their components are generally the best available and their industry-leading developer support takes everything to the next level! It’s like having another team member working with you (the one who knows all the answers!).”

– Sean Kearon

We Are Your Extended Team

Our customers lie at the heart of our business and we are fully committed to providing the very best software development tools, unmatched customer service and expert technical support so you can build the next great app in the shortest possible time. We look forward to working with you and will do whatever we can to make your experience with us a profitable one.

With an active (non-expired) DevExpress product subscription, you are entitled to receive technical support from a member of our support team. For more information on our support policy, please refer to your end-user license agreement or write to [email protected].

Our Promise to Active DevExpress Subscribers

Our goal is to offer you and your team world class service. We want to help you overcome technical obstacles and deliver the best possible software solutions to your end-users when using DevExpress technologies.

  • We will respond to technical support inquiries in a timely, professional and conscientious manner.
  • Our tech support team is available Monday to Friday and strives to respond to all incoming support traffic within one to two business days. Please remember that for an effective response, we often require reproducible code/sample projects. Feel free to include a sample project that reproduces your issue with your support ticket.
  • We will strive to give you clear and concise answers.
  • We will offer you code samples whenever possible.
  • We will share our programming experience and technical knowledge whenever appropriate.

Important

To improve response time and make certain that your questions are answered accurately, please include the following information with every support ticket:

  • Describe your ultimate objective, document usage context, and include step-by-step instructions.
  • Attach a small sample project, include code snippets/pictures/error stack traces, and log (if applicable).

Limitations on DevExpress Support Services

Though we’d love to help everyone and answer every single question submitted to us, our services are limited and always restricted to active subscribers of DevExpress products and technologies.

  • We do not offer phone or live chat support services. Should you encounter an issue while using DevExpress products, please submit a support ticket via the DevExpress Support Center. If we’ve failed to meet your support expectations, please write to [email protected]. We will be happy to follow-up.
  • We do not offer support services to those with expired products/subscriptions. If you wish to receive support services from DevExpress, please renew your software license. For more information on license status, please contact [email protected].
  • We reserve the right to limit access to DevExpress support services whenever support services are misused. Should you have questions on support limits and what constitutes misuse, please write to [email protected].
  • We cannot write entire programs or develop custom solutions on your behalf.
  • We cannot review entire software projects. If you encounter an issue with a DevExpress product, you must submit a reproducible sample project or include step-by-step instructions. Without specificity, we will be unable to diagnose the issue and/or offer a timely response.
  • We cannot teach basic programming skills and describe standard software practices.
  • We do not respond to support tickets that use abusive and/or offensive language.
  • Support services are only available in English. For privacy reasons and to avoid any misinterpretation, we do not use translation services to convert non-English support tickets.

Comprehensive Help System and Online Tech Resources

Before you submit a support ticket, please take a moment to search/explore our comprehensive online resources/demos/code examples. In so doing, you may discover that your question has already been answered in the past, often with sample code. To begin your search, please select one of the following.

If you are new to DevExpress technologies:

If you have used DevExpress technologies in the past:

  • Search Documentation and Support Center
    Our search engine allows you to filter results by technology and limits your search to our Online Documentation and Support Center.
  • Support Center Knowledge Base
    Browse and search DevExpress support inquiries and knowledge base articles to locate answers to common questions and usage scenarios.
  • Demos & Tutorials
    Review our online and installed demos and quick start guides.
  • Ready-to-Run Code Examples
    Search and explore hundreds of downloadable sample applications created in response to customer support inquiries.

Sales Questions

If you have not found required information in DevExpress Product Licensing, use the following options to contact our Sales Department with questions related to licensing and any other non-technical issues.

Contact Us

DevExpress Support Service policies outlined herein and on this website are subject to change without notice.