site/content/en/docs/account_management/subscription-management.md
This article provides tips on how to effectively manage your CVAT Online subscriptions, including tracking expenses and canceling unnecessary subscriptions, to optimize your finances and save time.
Whether you're a business owner or an individual, you'll learn how to take control of your subscriptions and manage them.
See:
This section outlines the paid plans available on CVAT Online.
| Name | Description |
|---|---|
| Solo | The Solo plan has a fixed price and is designed for personal use only. |
It does not assume collaboration with team members and is not suitable for use within organizations, but it removes all other limitations of the Free plan.
Note: Although it allows the creation of an organization and access for up to 2 members -- it is for trial purposes only! Organization and members will have all the limitations of the Free plan. | | Team | The Team is for collaboration, it removes limitations of the Free plan for the whole organization, allowing you to share paid benefits with your colleagues.
The monthly payment for the plan depends on the number of team members you've added. All limits of the Free plan will be removed.
Note: The organization owner is also part of the team. So, if you have two annotators working, you'll need to pay for 3 seats (2 annotators + 1 organization owner). |
Whether you're a new user, or have a subscription to Team or Solo plan, you can subscribe to our annual plan and save up to 30% on CVAT Online usage costs.
The annual subscription offers all the benefits of our paid plans but at a more affordable monthly rate.
For more information, see How to switch from monthly subscription to annual?
This section describes the billing model and gives short a description of limitations for each plan.
There are two types of subscriptions available for both the Solo and Team plans: monthly and annual.
For more information, see: Pricing Plans
To ensure VAT (tax) information and other relevant details are included on your CVAT Online invoices, it's important to add this information before making the first payment.
Here’s how you can do it:
Select checkbox I agree to refund policy (4).
{{% alert title="Note" color="primary" %}} Please read the Refund policy before selecting the checkbox. {{% /alert %}}
Click Pay & Subscribe.
All information you've added will appear on the billing page and in the invoice.
By following these steps, you can seamlessly add VAT and other crucial information to your invoices, making your financial transactions with CVAT Online transparent and compliant.
In the top right corner, near the nickname, click on the arrow > manage plan.
You will see the Stripe page. Go to the Billing Information > Update Information.
Once an invoice has been paid, it is not possible to modify it. This restriction is due to the limitations of the payment processing platform used, which in the case of CVAT Online, is Stripe.
Stripe's policy dictates that revisions to an invoice can only be made before payment. For more comprehensive information on this policy, please refer to Stripe's official documentation on invoice edits at their website.
If you require a quote from CVAT Online for payment via bank transfer, certain criteria must be met:
Should you meet these requirements, please write to [email protected]
Sign of specific agreements and approvals are available if you meet specific criteria (the total subscription cost must be $10,000 and up per year), for more details contact [email protected]
Yes, it is available if you fit the quota criteria, for details contact [email protected].
In the top right corner, near the nickname, click on the arrow > manage plan.
You will see the Stripe page. At the bottom of the page, you will see the Invoice History section with all invoices.
Invoices are automatically sent to the account owner's address used for the registration.
To see the invoice click on the Show Invoice Icon icon.
To consider your request for a discount, we'd need a few details from you:
All these details must be sent to [email protected]. Once we have this information, we'll gladly offer you a 50% discount for one year.
This section describes how to change or add payment methods.
{{% alert title="Note" color="primary" %}} At the moment this method of payment works only with US banks. {{% /alert %}}
To pay with a bank transfer:
{{% alert title="Note" color="primary" %}} The completion of the payment process may take up to three banking days. {{% /alert %}}
In the top right corner, near the nickname, click on the arrow > manage plan > +Add Payment Method
{{% alert title="Note" color="primary" %}} Solo plan is for personal use only, you cannot add or remove team members. {{% /alert %}}
Team plan is for collaboration. To add members to your {{< ilink "/docs/account_management/organization" "Organization" >}}, go to the Manage Team plan > Update quantity.
If you've added a user before the current billing period ends, the payment will be prorated for the remaining time until the next billing cycle begins. From the following month onward, the full payment will be charged.
In case you removed the user before the current billing period ends, funds will not be returned to your account, but next month you will pay less by the amount of unused funds.
The procedure is the same for both Solo and Team plans.
If for some reason you want to change your plan, you need to:
If you have monthly subscription, and wish to switch to the Annual plan, please follow these steps:
The price will be adjusted according to the number of members, selected in the Quantity field (if updated), taking into account the amount of money that was not spent in the current period.
Upon payment, your subscription will be renewed and the start date will be reset to the day you switch to the new plan.
Paid plans are not mutually exclusive. You can have several active subscriptions, for example, the Solo plan and several Team plans for different organizations.
This section describes how to cancel your CVAT subscription and what will happen to your data.
Once you have terminated your subscription, your data will remain accessible within the system for a month. During this period, you will be unable to add new tasks and free plan limits will be applied.
In case you possess a substantial amount of data, it will be switched to read-only mode. It means you will not be able to save annotations, add any resources, and so on.
Following the one month, you will receive a notification requesting you to either remove the excess data or it will be deleted automatically.
To cancel the plan, in the top right corner, near the nickname, click on the arrow> manage plan > Cancel plan
Please, fill out the feedback form, to help us improve our platform.
To understand if you are eligible for a refund, see Refund policy.
Our team will review your request. We may request additional information if needed. Once approved, the refund will be processed to your original payment method within 5-10 business days.
To renew your CVAT Online subscription, in the top right corner, near the nickname, click on the arrow> manage plan > Renew plan.