Billing FAQ

Billing basics

How does the billing structure work?

Self-serve customers

Self-serve customers are billed monthly. The credit card on file is automatically charged through Stripe upon invoice generation.

• Invoices bill active seats in advance for the upcoming period
• Any seat count changes made during a previously billed period are charged in arrears on a prorated basis on the next invoice, as well as billed in advance on all subsequent invoices until the customer makes further adjustments

Order form customers

Order form customers are billed annually and upfront according to the terms in their signed order form.

• Committed seats are billed annually
• Overages for uncommitted seats and usage are billed in arrears separately on a basis specified in the signed order form
• Standard payment terms are Net 30, unless otherwise specified in the agreement

What payment methods does Cube accept?

Self-serve customers

Self-serve subscriptions must be paid by credit card via Stripe. Your card is automatically charged on a recurring subscription basis at the start of each billing cycle.

<Info> Cube does **not** support ACH or wire transfer payments for self-serve plans. </Info>

Order form customers

Order form customers can pay via:

• Invoice billing (e.g., Net 30 terms) — Payment terms are defined in your executed order form and reflected on your invoice.
• ACH / wire transfer — Bank details (Stripe-managed virtual accounts) are listed directly on the invoice. Please reach out to [email protected] if you require validation.
• Credit card (via Stripe) — Order form customers may also pay by credit card.

How can I update my payment information?

To update your payment information, log in to your Cube account and navigate to the billing settings page.

If you need assistance confirming or updating your account email, please reach out to [email protected].

What happens if my credit card payment fails?

If your credit card payment fails:

1. We automatically retry the charge — Stripe will automatically retry the payment using the card on file. Sometimes failures are temporary (e.g., insufficient funds, bank block, expired card).
2. You may receive an email notification — If the payment continues to fail, you'll receive an email prompting you to update your payment method.
3. Update your card — You can update your card through the billing settings page. Once updated, the system will automatically retry the charge.
4. Continued failed payments — If payment isn't resolved after multiple attempts, your account may be restricted or suspended until the outstanding balance is paid.