Outlook Trigger - Crewai

Overview

Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.

<Tip> Connect Outlook in **Tools & Integrations** and ensure the trigger is enabled for your deployment. </Tip>

Enabling the Outlook Trigger

Open your deployment in CrewAI AMP
Go to the Triggers tab
Locate Outlook and switch the toggle to enable

Example: Summarize a new email

python

from outlook_message_crew import OutlookMessageTrigger

crew = OutlookMessageTrigger().crew()
crew.kickoff({
    "crewai_trigger_payload": outlook_payload,
})

The crew extracts sender details, subject, body preview, and attachments before generating a structured response.

Testing Locally

Test your Outlook trigger integration locally using the CrewAI CLI:

bash

# View all available triggers
crewai triggers list

# Simulate an Outlook trigger with realistic payload
crewai triggers run microsoft_outlook/email_received

The crewai triggers run command will execute your crew with a complete Outlook payload, allowing you to test your parsing logic before deployment.

<Warning> Use `crewai triggers run microsoft_outlook/email_received` (not `crewai run`) to simulate trigger execution during development. After deployment, your crew will automatically receive the trigger payload. </Warning>

Troubleshooting

Verify the Outlook connector is still authorized; the subscription must be renewed periodically
Test locally with crewai triggers run microsoft_outlook/email_received to see the exact payload structure
If attachments are missing, confirm the webhook subscription includes the includeResourceData flag
Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that
Remember: use crewai triggers run (not crewai run) to simulate trigger execution