Custom Help Bubbles

A custom help bubble is a UI used specifically for feature promos instead of a normal blue help bubble. You can use a custom help bubble when you want all of the normal rate-limiting and contention management of the feature promo system, but you need something other than a blue bubble.

Note that custom help bubble UI are subject to allowlisting and UI review; custom help bubble UI must conform to the normal requirements of help bubbles:

• Must have an (X) button in the upper right or a prominent dismiss button
• Must respond to ESC with the same effect as (X)
• Must meet all other accessibility requirements

Note that custom help bubble UI will be focused when shown, so take that into account when designing them, especially for screen reader users.

Registering Custom Help Bubble IPH

When registering browser_user_education_service.cc use FeaturePromoSpecification::CreateForCustomUi(). You'll note that this takes a CustomHelpBubbleFactoryCallback which returns a CustomHelpBubble. Most of the time you won't be directly creating your own CustomHelpBubble (though you can!) but instead using a utility method to directly wrap your UI.

Which utility method you use to create your CustomHelpBubbleFactoryCallback will depend on whether you are creating a Views BubbleDialog or a WebUI dialog. If you are not creating one of these supported UI types, you will have to both create your own UI and your own CustomHelpBubble class to wrap it.

Custom Promo UI Using Views Bubble Dialogs

The simplest way to create a custom UI for your promo is by making your own bubble dialog.

Here are the steps:

1. Derive your class from BubbleDialogDelegateView and also inherit from CustomHelpBubbleUi.
2. Ensure that any input that should close the dialog instead calls CustomHelpBubbleUi::NotifyUserAction() with one of the appropriate values (depending on the type of action the user took).
   • If you cannot prevent your bubble from closing (e.g. you are using default dismiss-on-escape behavior) make sure to call before closing the bubble.
   • If the bubble closes for any reason before NotifyUserAction() then an "aborted" result will be registered instead of the correct result.
   • Don't be afraid to call DialogDelegate::SetCancelCallback() and DialogDelegate::SetAcceptCallback() to set up some default behavior handling.

That's it! There's a ready (if very simple) example in TestCustomHelpBubbleView. For layout examples (including how to get the close button positioned) check out HelpBubbleView.

Registering

To register a Custom UI feature promo with a Views-based custom bubble, first follow all of the normal steps for feature promos, then bind a CustomHelpBubbleViewFactoryCallback and pass it to CreateCustomHelpBubbleViewFactoryCallback().

Example:

  // This could go inline in the call below, but is separated to make the
  // example clearer.
  auto my_custom_help_bubble_view_factory_callback =
      base::BindRepeating(
          [](ui::ElementContext from_context,
             HelpBubbleArrow arrow,
             FeaturePromoSpecification::BuildHelpBubbleParams build_params) {
            return std::make_unique<MyCustomUiBubbleDialogView>(
              build_params.anchor_element->AsA<views::TrackedElementViews>()->view(),
              arrow);
          });

  feature_promo_registry.Register(
      user_education::FeaturePromoSpecification::CreateForCustomUi(
          kIPHMyCustomUIPromoFeature,
          kAnchorElementId,
          CreateCustomHelpBubbleViewFactoryCallback(
              my_custom_help_bubble_view_factory_callback));
  )

Note: you can use the from_context parameter to locate the browser that the promo is being launched from, even if build_params.anchor_element is in a different window.

This example assumes that the anchor is a View, however you can get creative if you want to; see FloatingWebUIHelpBubbleFactory for one of the more sophisticated examples.

For handling of "custom action" IPH-like dialogs, see below.

Custom Promo UI Using WebUI Bubble Dialogs

You can create dialogs without the limitations of Views by using WebUI (though there is significantly more boilerplate involved). When you create a WebUI in this way, it must be a "Top Chrome" WebUI, which has a few extra requirements so it can be easily wrapped in a bubble dialog.

On the browser/C++ side:

1. Your controller class must extend TopChromeWebUIController and CustomWebUIHelpBubbleController.
   • You probably want enable_chrome_send = true as well.
   • The latter also puts this into the UserEducation. histogram bucket for Top Chrome WebUI performance metrics.
2. Call webui::SetupWebUIDataSource() in the constructor with the appropriate parameters.
3. Add WEB_UI_CONTROLLER_TYPE_DECL() in the header and WEB_UI_CONTROLLER_TYPE_IMPL(ClassName) in the source file.
4. Use DECLARE_TOP_CHROME_WEBUI_CONFIG(ClassName) to automatically create a config for your WebUI.
5. Call .AddWebUIConfig(ClassNameConfig) in this file.
6. Call or add to the appropriate RegisterWebUIControllerInterfaceBinder() in this file.
   • This should include CustomHelpBubbleHandlerFactory and any additional mojo bindings you need.

On the WebUI/Typescript side:

1. Fetch the CustomHelpBubbleHandlerInterface by calling CustomHelpBubbleProxyImpl.getInstance().getHandler().
2. When the user interacts with a button or link, call handler.notifyUserAction() with the appropriate value.
   • Ensure you have a proper (X) close button as well as at least one link or action button the user can interact with.

Unlike Views, CustomWebUIHelpBubbleController is already a convenience class that handles a lot of the boilerplate (yes, there's more than what's listed above).

Registering

To register a Custom UI feature promo with a WebUI-based custom bubble, first follow all of the normal steps for feature promos, then pass your WebUI's URL to MakeCustomWebUIHelpBubbleFactoryCallback<T>().

Example:

  feature_promo_registry.Register(
      user_education::FeaturePromoSpecification::CreateForCustomUi(
          kIPHMyCustomUIPromoFeature,
          kAnchorElementId,
          MakeCustomWebUIHelpBubbleFactoryCallback<
              MyCustomHelpBubbleWebUIController>(kMyWebUIUrl)));

For handling of "custom action" IPH-like dialogs, see below.

Custom and Follow-Up Actions

There are three ways you can add additional behavior for after your bubble closes:

1. Bubble triggers some additional action in the browser via a button, link, etc. in response to user action.
2. Bubble reports that the user selected "action" as their response, with logic provided when the IPH is registered, just as with "custom action"-style IPH.
3. External code decides the bubble should be closed due to user action outside the help bubble, and some further action should be taken.

Option 1: Bubble Takes Action

An example of this would be the user clicking on a link in a WebUI dialog that opens, say, a settings page.

Alternatively, a button might call some function directly (over a different mojo interface if in a WebUI) that performs some action in the browser outside the help bubble.

In all these cases, the bubble code should send UserAction::kAction, which will cause the bubble to close and record the correct IPH result. No further action is needed.

Option 2: Custom Action-like Behavior

An example of this would be the bubble having a "Show Me" button that you want to have open settings, start a tutorial, or something else.

In this case, the bubble can just send UserAction::kAction. There is an optional fourth parameter to CreateForCustomUi() that is identical to the callback in CreateForCustomAction(). If the bubble returns kAction then this callback will be called as if this were a custom action IPH.

Option 3: Close Promo and Continue

As with many other promos, sometimes the user will engage the feature being promoted outside the promo - for example, the user presses the toolbar or menu button the IPH is anchored to rather than interacting with the IPH.

In this case, at the very least, as with other IPH, you should call BrowserUserEducationInterface::NotifyFeaturePromoFeatureUsed() (available on BrowserWindow/BrowserView as well). However if you want to take additional action (like highlighting menu elements in the app menu), you can instead call CloseFeaturePromoAndContinue().

Both of these can close the promo and mark it as dismissed. The latter allows you to continue the promo indefinitely while the user is having some other experience (which could be anything). Just remember to release the FeaturePromoHandle when you're done!