Human In The Loop Plugin

This plugin allows your bot to ask for human help when it is not able to answer a user query.

To use this plugin, you must first configure a compatible HITL integration:

• Zendesk
• Freshchat
• Hitl (official Botpress HITL integration)

Using the plugin in the Studio

Place the card "Start HITL" anywhere in your workflow and fill in the required fields.

In the conversation ID field, you can use the {{event.conversationId}} variable to get the current conversation ID. Likewise, you can use the {{event.userId}} variable to get the ID of the current user.