anytype-docs-advanced-troubleshooting.md
Ensure that the time on your computer is correct. If the local time is more than 2 hours off, a connection might not be possible.
Check if you’re using a proxy, VPN, firewall, or a company network to connect. If yes, try connecting without these to see if it makes a difference.
Attempt the connection outside of corporate networks or similar setups.
Use your mobile device as a Wi-Fi hotspot for your desktop and try connecting through that.
Try to Log in from another device (& network).
For more specific issues:
#chevron-rightHow can I share StackGoroutines log if I'm stuck on login on mobile?hashtag
If a hang occurs at StartAccount, you can tap on Enter My Vault 5 timesarrow-up-right.
The Rpc.Debug.StackGoroutines command will return a log file.
You can share it using any convenient method.
#chevron-rightWhat to do if my storage amount is not properly reflected in the app?hashtag
Navigate to Debug > Reconcile in the top menu bar, and restart the app.
#chevron-rightWhat can I do if I don't get asked to choose my anyname after buying a membership?hashtag
Please either type anytype://main/membershiparrow-up-right in your browser or inside Anytype global search, and restart the app.
#chevron-rightWhat to do if I'm having graphical issues?hashtag
Try deleting the GPUCache folder under ~/.config/anytype.
#chevron-rightWhat should I do if I'm unable to connect to the Anytype network?hashtag
You should download and run our AnySync Netcheck Tool, which you can find herearrow-up-right, along with instructions on how to do so.
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Last updated 3 months ago
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