Pylon

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This page contains the setup guide and reference information for the Pylon source connector.

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Prerequisites

• A Pylon account with an Admin role.
• A Pylon API token. Only Admin users can create API tokens. Generate one in your Pylon dashboard under Settings > API. For details, see Pylon's authentication guide.

Setup guide

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Enter your API Token. This is the Bearer token used to authenticate all requests to the Pylon API.

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Optionally, enter a Start Date in UTC format (YYYY-MM-DDTHH:MM:SSZ). This controls how far back the connector syncs data for the Issues stream and its child streams (Issue Messages and Issue Threads). If not provided, defaults to 30 days ago.

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Supported sync modes

The Pylon source connector supports the following sync modes:

• Full Refresh | Overwrite
• Full Refresh | Append
• Incremental Sync | Append (Issues stream only)

Supported streams

The Pylon source connector supports the following streams:

• Accounts
• Activity Types
• Contacts
• Custom Fields
• Issues (Incremental)
  • Issue Messages
  • Issue Threads
• Issue Statuses
• Knowledge Bases
  • Knowledge Base Articles
• Tags
• Teams
• Ticket Forms
• User Roles
• Users

Stream notes

• Issues is the only incremental stream. It uses created_at as its cursor field and syncs data in 30-day windows, as required by the Pylon API.
• Issue Messages and Issue Threads are child streams of Issues. They retrieve data for each issue returned by the Issues stream, so the Start Date configuration indirectly affects these streams.
• Knowledge Base Articles is a child stream of Knowledge Bases.
• Custom Fields queries the Pylon API once for each of the three supported object types: account, issue, and contact.

Limitations & Troubleshooting

Rate limiting

The Pylon API enforces per-endpoint rate limits. The Issues endpoint allows 10 requests per minute, while most other endpoints allow 60 requests per minute. The connector handles rate-limited responses (HTTP 429) with exponential backoff and retries up to 3 times.

Changelog

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Version	Date	Pull Request	Subject
0.0.4	2026-03-17	74921	Update dependencies
0.0.3	2026-02-24	73850	Update dependencies
0.0.2	2026-02-20	73693	Make start_date optional, default to 1 month ago
0.0.1	2026-02-20	73624	Initial release of Pylon source connector

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