Get support

If you can't find an answer to your question in the docs, Airbyte has different support options.

For Airbyte Enterprise and Cloud

In-app support agent

The in-app support agent is available 24/7 for Airbyte Enterprise and Cloud customers, and can help with basic troubleshooting anytime.

Airbyte Cloud includes an AI-powered support agent accessible directly within the app. Look for the chat button in the bottom-right corner of the screen. The support agent can help answer questions about your workspace, connections, and common troubleshooting scenarios. It has context about your current workspace, making it easier to get relevant assistance immediately. The agent can also create Zendesk tickets with additional connection information for the Airbyte support team if further help is needed.

Support center

• For support with any part of Airbyte, create an issue in Airbyte's support center. Agents are available 7 AM to 7 PM Eastern time. Response times may vary according to your plan and SLAs.
• For account or credit-related inquiries, contact sales.
• If you don't see a connector you need, submit a connector request.

Please sign up for Airbyte with your company email address. We don't support personal accounts.

For Airbyte Core

Airbyte Core users don't have access to paid support, but you still have community support options. If you need personalized help, consider upgrading to one of Airbyte's paid plans.

Community Slack

Join the Slack community for help from other open sources users and Airbyte team members. Popular channels are #ask-ai and #ask-community-for-troubleshooting.

GitHub discussions

GitHub discussions are a great way to propose, vote on, and discuss Airbyte improvements.

Report an issue

If you've found a bug or issue with Airbyte or its documentation, create an issue. If you're willing to work on this issue yourself, please indicate this.

Please check the issue list first in case the issue has already been reported. If it has, feel free to comment on that issue to provide more details about your experience.

Public roadmap

To stay updated on Airbyte's future plans, take a look at our roadmap. Airbyte updates this every few weeks with initiatives that are of interest to the community.

Connector support depends on support level

Connector support depends on the certification status of the connector. See Connector Support Levels if you have any questions on support provided for one of your connectors.

Questions about contributions

Submitting a pull request for review?

• Follow all the contribution guidelines.
• Airbyte doesn't accept platform contributions.
• Airbyte eagerly accepts connector contributions. Limit contributions to one connector per pull request.
• Submitting a pull request doesn't guarantee the team merges it. Airbyte evaluates contributions for quality and alignment with the project's goals.
• Someone is going to get to your PR. Airbyte receives many contributions and only has capacity to review a certain number at a time. For status updates, check the Community Pull Requests board.

What Airbyte doesn't support

The team tries its best to assist, and always tries to do the right thing for Airbyte users. That said, there are some things the team doesn't support:

• Questions/troubleshooting with forked versions of Airbyte
• Configuring using Octavia CLI
• Creating and configuring custom transformation using dbt
• Curating unique documentation and training materials
• Configuring Airbyte to meet security requirements
• Marketplace connectors