docs/ai-agents/connectors/incident-io/README.md
The Incident-Io agent connector is a Python package that equips AI agents to interact with Incident-Io through strongly typed, well-documented tools. It's ready to use directly in your Python app, in an agent framework, or exposed through an MCP.
Connect to the incident.io API to access incident management data including incidents, alerts, escalations, users, schedules, and more. incident.io is an on-call, status pages, and incident response platform. This connector provides read-only access to core incident management entities via the v1 and v2 APIs. Requires an API key from your incident.io dashboard (Pro plan or above).
The Incident-Io connector is optimized to handle prompts like these.
The Incident-Io connector isn't currently able to handle prompts like these.
uv pip install airbyte-agent-incident-io
Connectors can run in open source or hosted mode.
In open source mode, you provide API credentials directly to the connector.
from airbyte_agent_incident_io import IncidentIoConnector
from airbyte_agent_incident_io.models import IncidentIoAuthConfig
connector = IncidentIoConnector(
auth_config=IncidentIoAuthConfig(
api_key="<Your incident.io API key. Create one at https://app.incident.io/settings/api-keys>"
)
)
@agent.tool_plain # assumes you're using Pydantic AI
@IncidentIoConnector.tool_utils
async def incident_io_execute(entity: str, action: str, params: dict | None = None):
return await connector.execute(entity, action, params or {})
In hosted mode, API credentials are stored securely in Airbyte Cloud. You provide your Airbyte credentials instead.
If your Airbyte client can access multiple organizations, also set organization_id.
This example assumes you've already authenticated your connector with Airbyte. See Authentication to learn more about authenticating. If you need a step-by-step guide, see the hosted execution tutorial.
from airbyte_agent_incident_io import IncidentIoConnector, AirbyteAuthConfig
connector = IncidentIoConnector(
auth_config=AirbyteAuthConfig(
customer_name="<your_customer_name>",
organization_id="<your_organization_id>", # Optional for multi-org clients
airbyte_client_id="<your-client-id>",
airbyte_client_secret="<your-client-secret>"
)
)
@agent.tool_plain # assumes you're using Pydantic AI
@IncidentIoConnector.tool_utils
async def incident_io_execute(entity: str, action: str, params: dict | None = None):
return await connector.execute(entity, action, params or {})
This connector supports the following entities and actions. For more details, see this connector's full reference documentation.
| Entity | Actions |
|---|---|
| Incidents | List, Get, Search |
| Alerts | List, Get, Search |
| Escalations | List, Get, Search |
| Users | List, Get, Search |
| Incident Updates | List, Search |
| Incident Roles | List, Get, Search |
| Incident Statuses | List, Get, Search |
| Incident Timestamps | List, Get, Search |
| Severities | List, Get, Search |
| Custom Fields | List, Get, Search |
| Catalog Types | List, Get, Search |
| Schedules | List, Get, Search |
For all authentication options, see the connector's authentication documentation.
See the official Incident-Io API reference.